Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
wellness programs
Job Description
The Westlake Village Inn & Spa is an esteemed hospitality establishment located in the scenic Westlake Village, California. Known for its elegant accommodations, impeccable guest service, and tranquil environment, the Inn and Spa is a preferred destination for travelers seeking comfort combined with a luxurious experience. As a key player in the hospitality industry, the Westlake Village Inn & Spa prides itself on maintaining excellent hospitality standards that ensure every guest enjoys a memorable stay. The property features beautifully appointed rooms, a state-of-the-art spa, fine dining options, and well-equipped meeting and event spaces, making it suitable for both leisure and... Show More
Job Requirements
- Minimum one-year experience as a night auditor
- Excellent communication skills in English
- Friendly and outgoing personality
- Able to sit, stand, walk, hear and talk for long periods of time
- Must be manually dexterous and able to use hands, fingers and arms for extensive periods
- Ability to move freely inside and outside of the facility
- Able to lift and carry up to 25 pounds
Job Qualifications
- Minimum one-year experience as a night auditor (preferred)
- Excellent communications skills using the English language
- Friendly, outgoing personality
Job Duties
- Manage all activities at the front desk during the overnight shift
- Ensure communications and follow-up with day shift on any problems, guest requests or special requirements
- Handle all guest relocations according to hotel policy
- Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
- Assist customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc
- Respond to all guest requests in an accurate and timely manner
- Coordinate arrivals, departures and billing requirements
- Assure that all financial and credit procedures are followed
- Follow up on credit issues
- Review all paid outs and rebates and direct bill accounts
- Check day shift work to ensure that all transactions are reconciled with proper approvals
- Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees
- Respond swiftly and effectively in any hotel emergency or safety situation
- Check guests in and out in an efficient and friendly manner ensuring that the correct rate is charged for the room
- Settle bill accurately through credit card or cash transaction
- Utilize a computer system to check guests in and out of rooms, running daily reports and night audit reports and selecting and blocking rooms for arriving guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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