Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.80
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Flexible Schedule
employee discount
Training and Development
friendly work environment
Job Description
Westlake Village Inn is a distinguished hospitality establishment renowned for providing exceptional lodging experiences in a welcoming and comfortable environment. Catering to a diverse clientele ranging from business travelers to vacationing families, the inn upholds a commitment to quality service, exceptional guest care, and a warm atmosphere reflective of its Westlake Village location. With a focus on combining traditional hospitality values with modern amenities, Westlake Village Inn stands out as a preferred destination for guests seeking both comfort and convenience. The inn prides itself on its well-trained staff, commitment to guest satisfaction, and its role as an integral part of... Show More
Job Requirements
- Minimum one-year experience as front desk associate
- Excellent communication skills using the English language
- Friendly, outgoing personality
- Experience using Visual One
- Ability to sit and stand walk, hear, and talk for long periods
- Manually dexterous with ability to use hands, fingers, and arms for extended periods
- Ability to move freely inside and outside of the facility to assist guests as necessary
- Ability to lift and carry up to 25 pounds
- Weekend and holiday availability
- Able to respond to hotel emergencies effectively
Job Qualifications
- Minimum one-year experience as front desk associate
- Excellent communication skills using the English language
- Friendly, outgoing personality
- Experience using Visual One
- Ability to handle multiple tasks efficiently
- Strong problem-solving skills
- Professional demeanor and appearance
Job Duties
- Checks guests in and out in an efficient and friendly manner ensuring that the correct rate is charged for the room
- Checks guests out of the hotel ascertains guests' satisfaction, posts late charges, and presents bills to guests
- Settles bills accurately through credit card or cash transactions
- Maintains a balanced bank assigned by the hotel
- Makes changes and issues paid outs reconciling all transactions at the close of each shift
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
- Assists customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner
- Works harmoniously and professionally with co-workers and supervisors
- Accepts reservations, changes, and cancellations in the absence of reservations department staff
- Answers telephone calls to the hotel and directs them appropriately
- Coordinates arrivals, departures, and billing requirements
- Assures that all financial and credit procedures are followed
- Follows up on credit issues
- Reviews all paid-outs and rebates and direct bill accounts
- Checks day shift work to ensure that all transactions are reconciled with proper approvals
- Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees
- Responds swiftly and effectively in any hotel emergency or safety situation
- Utilizes a computer system to check guests in and out of rooms, run daily reports, run night audit reports, and select and block rooms for arriving guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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