Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
health care
401k
Paid Time Off
Career Development
learning & development
team events
Team meal
Job Description
Soho House is a renowned private members' club and hospitality group that operates a collection of exclusive clubs, hotels, and restaurants globally. Known for its unique blend of luxury and comfort, Soho House caters primarily to creative professionals and offers a distinctive atmosphere designed for socializing, working, and relaxing. The company prides itself on delivering exceptional service and experiences that forge community and connection amongst its members. With locations in major cities worldwide, Soho House is not only a leader in the hospitality industry but also a trendsetter known for its stylish interiors, high-quality food and beverage offerings, and cultural... Show More
Job Requirements
- Minimum of 3+ years' experience in a similar role
- Must have OpenTable and MICROS experience
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holidays (as needed)
Job Qualifications
- Minimum of 3+ years' experience in a similar role
- Must have OpenTable and MICROS experience
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holidays (as needed)
Job Duties
- Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees
- Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
- Punctuating all calls and interactions with friendliness, accuracy, and discretion
- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
- Influence a fun and positive atmosphere by being approachable and professional
- Performs other duties as assigned by supervisor/manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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