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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.75 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development
Job Description
Surety Hotel, located in the historic Hippee Building in downtown Des Moines, is an iconic part of the city's vibrant cultural and architectural landscape. Housed in a beautifully restored 1913 Beaux-Arts landmark, the hotel is a proud member of Marriott's Autograph Collection, which blends unique independent character with world-class hospitality. Surety Hotel carries forward the promise captured in its name "Surety," delivering unmatched service and incredible design in an atmosphere that celebrates connection and community. With 137 guest rooms and suites, vibrant gathering spaces including the popular onsite dining destination Mulberry Street Tavern, Surety is a favored destination for travelers... Show More
Job Requirements
- Continuous standing and walking and negotiating wet tile floor and steps
- Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
- Ability to roll and/or carry tables and chairs
- Standing and walking is continuous for 4-5 hours at a time
- Lifting and carrying 30 lb. tray, crate or box is occasional
- Negotiating varied floor surfaces is continuous
- Carrying over shoulder is occasional
- Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
- Excellent sight and balance needed for negotiating varied floor surfaces
- Handling lighted candles, and handling hot fluids (coffee and tea)
- Must be able to work in extreme temperatures like freezers (-10*F) and kitchens (+110*F)
Job Qualifications
- Passion for the people, place and culture of our community, love of restaurants and guest service also required
- Minimum of one (1) year experience as a restaurant or event/banquet server in either a free-standing or hotel restaurant
- (IPACT) alcohol service certification and SafeStaff certificate of completion, or ability to obtain such within 30 days of hire
- Must meet local age requirements in order to serve alcohol
- Available to work a flexible schedule to include nights, weekends and holidays
- Fluency in English both verbally and non-verbally
- Evening availability required
Job Duties
- Uphold and model the companys principles of people, place and character, driving collaboration, intuition and translocal hospitality
- Assist in all aspects of a guests experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper steps of service to create exceptional guest experiences
- Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
- Be accountable for working knowledge of the menus, menu ingredients and what is unavailable for the day
- and to serve alcohol safely, responsibly, and legally
- and of course, accurately account for all monetary transactions during your shift
- Serve food and beverage items based upon each guests specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy
- Ensure your work stating is clean and organized, with the utmost respect for your guests, peers, and equipment
- and ensure you demonstrate a sense of urgency for guest requests
- Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft
- use your knowledge of the food and beverage menu to create exceptional dining experiences
- Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
- and communicate promptly with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
- Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar and In-Room Dining
- Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws
- The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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