Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Paid holidays
Career Development
Job Description
Lowe's is a leading home improvement retailer dedicated to providing customers with high-quality products and exceptional service to help them achieve their home improvement goals. Operating across numerous locations, Lowe's offers a wide range of merchandise including appliances, tools, hardware, and décor items. Known for its commitment to customer satisfaction, community engagement, and a collaborative work environment, Lowe's fosters a supportive culture that empowers employees to grow professionally and deliver top-tier service. The company emphasizes a safe and inclusive workplace that values diversity and equal opportunity for all individuals.
The role of an Assistant Self-Checkout Team Member at... Show More
The role of an Assistant Self-Checkout Team Member at... Show More
Job Requirements
- Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology, such as smart phones and tablets
- 1 to 2 years of retail experience as a cashier
- Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- 1 to 2 years of retail experience as a cashier
- Experience identifying and selling products based on customer needs
- Experience with credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
- 1 to 2 years of experience as a head cashier preferred
- 1 to 2 years of experience working in any department at a Lowe's retail store preferred
- Supervisory experience including directing, delegating, evaluating, training, and coaching employees preferred
- Experience detecting common signs of shoplifting preferred
Job Duties
- Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services appropriately
- Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks the customer for their business and invites them back to shop at Lowe's
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities
- Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- Provides proper monetary change to CSA Front End associates for register activities
- Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
- Removes security tags, verifies product information, and bags merchandise for customers
- Answers incoming phone calls and directs calls or takes messages as needed
- Opens additional registers, when necessary, to ensure enough coverage always
- Assists in line vesting to help quicker turnaround time for checkout
- Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- Reviews and places online orders and returned merchandise in the appropriate areas
- Looks up product information and competitor prices for products to verify price match
- Records all items that are used in the store on the store use lists
- Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements
- Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one's regular job duties
- Operates store equipment as needed depending on one specific role and department
- Accountable for other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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