
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
flexible scheduling
Job Description
Lowe's is a leading home improvement retail company known for offering a wide range of products and services to professional contractors and do-it-yourself customers. With a commitment to customer satisfaction, Lowe's operates numerous stores across the United States, providing quality products for home improvement, maintenance, repair, and remodeling projects. The company prides itself on fostering an inclusive and diverse workplace, ensuring fair treatment, and offering career development opportunities for all employees.
This position is for a customer service role within Lowe's retail store environment, focusing on assisting customers at the self-checkout registers, providing quality service, and maintaining store safe... Show More
This position is for a customer service role within Lowe's retail store environment, focusing on assisting customers at the self-checkout registers, providing quality service, and maintaining store safe... Show More
Job Requirements
- Less than 1 year of experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology such as smartphones and tablets
- 1 to 2 years of retail cashier experience
- Ability to lift items weighing up to 15 pounds with or without reasonable accommodation
- Ability to stand and walk for extended periods
- Willingness to follow store policies and safety procedures
- Ability to communicate clearly with customers and team members.
Job Qualifications
- High school diploma or equivalent preferred
- 1 to 2 years retail experience as a cashier
- Experience identifying and selling products based on customer needs
- Knowledge of credit cards, installations, add-on sales, protection plans, warranties, product features, and benefits
- Experience as a head cashier preferred
- Experience working in any Lowe's retail department preferred
- Supervisory experience including directing, delegating, evaluating, training, and coaching employees
- Experience detecting signs of shoplifting or theft preferred
- Strong customer service and communication skills
- Ability to operate retail technology such as cash registers, scanners, and store equipment
- Basic math and transaction processing skills
- Ability to work effectively in a fast-paced environment.
Job Duties
- Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services appropriately
- Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks the customer for their business and invites them back to shop at Lowe's
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
- Removes security tags, verifies product information, and bags merchandise for customers
- Opens additional registers when necessary to ensure enough coverage always
- Assists in line vesting to help quicker turnaround time for checkout
- Prepares register area at shift start and end by confirming functionality of registers and scanners, stocking register supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- Reviews and places online orders and returned merchandise in appropriate areas
- Looks up product information and competitor prices for price match verification
- Records all items used in the store on store use lists
- Obtains safety bags from cash office and monitors cash amount in drawers to not exceed requirements
- Monitors merchandise entering and leaving store entrances and exits and assists customers or associates who trigger alarm
- Detects signs of shoplifting, theft, and other security risks and communicates them promptly
- Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization
- Maintains a safe and secure work environment, conducts daily safety reviews, notes hazards, keeps aisles clear, secures doors and gates
- Adheres to all safety requirements relevant to job duties
- Operates store equipment as needed depending on role and department
- Performs other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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