Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $16.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) retirement plan with company match
Employee assistance program
Tuition Assistance
maternity and parental leave
Adoption assistance
employee discount
Job Description
Lowe's is one of the largest home improvement retailers in the United States, well-known for providing customers with high-quality products and exceptional service. With hundreds of stores nationwide, Lowe's focuses on creating a welcoming and efficient shopping environment that caters to the diverse needs of homeowners, contractors, and DIY enthusiasts alike. The company values integrity, customer satisfaction, and innovation, aiming to empower its associates to contribute positively to the community while fostering career growth and development. Lowe's offers a broad range of products, including appliances, tools, hardware, lumber, and seasonal items, ensuring customers find everything necessary to complete their home... Show More
Job Requirements
- Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology, such as smart phones and tablets
- 1 to 2 years of retail experience as a cashier
- Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation
- Must be able to perform tasks requiring standing, walking, bending, reaching, and moving merchandise
- Ability to communicate clearly with customers and team members
- Willingness to work flexible hours including weekends and holidays
- Must comply with store safety and security policies
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
Job Qualifications
- High school diploma or equivalent preferred
- 1 to 2 years of retail cashier experience
- Ability to effectively coach and train associates
- Knowledge of customer service best practices
- Basic proficiency in using retail technology such as cash registers and tablets
- Strong communication and interpersonal skills
- Experience in a supervisory role preferred
- Ability to identify and sell products based on customer needs
- Familiarity with loss prevention and store safety procedures
- Ability to stand, walk, bend, reach, and lift up to 15 pounds
- Capability to handle multiple customers simultaneously with professionalism.
Job Duties
- Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services appropriately
- Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks the customer for their business and invites them back to shop at Lowe's
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
- Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- Provides proper monetary change to CSA Front End associates for register activities
- Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
- Removes security tags, verifies product information, and bags merchandise for customers
- Answers incoming phone calls and directs calls or takes messages as needed
- Opens additional registers when necessary to ensure enough coverage
- Assists in line vesting to help quicker checkout turnaround time
- Prepares register area at shift start and end by confirming functionality of registers and scanners and stocking supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- Reviews and places online orders and returned merchandise in appropriate areas
- Looks up product information and competitor prices to verify price match
- Records store-use items
- Obtains safety bags from cash office and monitors cash drawer amounts
- Monitors merchandise entering and leaving store and assists customers or associates who trigger alarms
- Detects common signs of shoplifting, theft, and other security risks and communicates to management or Asset Protection
- Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization
- Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to regular job duties
- Operates store equipment as needed depending on role and department
- Accountable for other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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