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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Job Description
Lowe's is a renowned home improvement retail company committed to providing exceptional customer service and quality products to homeowners, renters, and professional contractors. As one of the leading retailers in the home improvement industry, Lowe's operates numerous stores across the United States, offering a wide range of products including appliances, tools, hardware, paint, flooring, and lawn and garden supplies. Lowe's dedication to customer satisfaction is evident through their employee training programs and continuous efforts to maintain a safe and welcoming shopping environment.
The opportunity at Lowe's is for a role centered around cashier and customer service functions which are critic... Show More
The opportunity at Lowe's is for a role centered around cashier and customer service functions which are critic... Show More
Job Requirements
- Less than 1 year of experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology such as smart phones and tablets
- 1 to 2 years of retail experience as a cashier
- Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation
Job Qualifications
- Less than 1 year of experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology such as smart phones and tablets
- 1 to 2 years of retail experience as a cashier
- High school diploma or equivalent preferred
- 1 to 2 years of experience identifying and selling products including credit cards, installations, add-on sales, protection plans, and explaining warranties
- 1 to 2 years of experience as a head cashier
- 1 to 2 years of experience working in any Lowe's retail department
- 1 to 2 years of supervisory experience including directing, delegating, evaluating, training, and coaching employees
- Less than a year of retail experience detecting signs of shoplifting
Job Duties
- Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services appropriately
- Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks the customer for their business and invites them back to shop at Lowes
- Provides SMART customer service at all times through the execution of Lowe's customer service policies
- Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions
- Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
- Uses a cash register to process sales transactions, returns, and refunds
- Provides supervision, coaching, and support to CSA Front End Team
- Removes security tags, verifies product information, and bags merchandise
- Answers incoming phone calls and directs calls or takes messages
- Opens additional registers to ensure adequate coverage
- Assists in line vesting for quicker checkout turnaround
- Prepares register area by confirming functionality of registers and scanners and stocking supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders and verifies receipts
- Places online orders and returned items in appropriate areas
- Looks up product information and competitor prices for price match
- Records items used in the store on store use lists
- Monitors cash in drawers to ensure compliance
- Observes and assists customers or associates who trigger alarms
- Detects signs of shoplifting and communicates to management
- Ensures store cleanliness and organization according to housekeeping standards
- Maintains safe work environment including safety reviews and hazard identification
- Adheres to safety requirements like use of aisle blockers, spotters, and safety devices
- Operates store equipment such as phones, paging system, CCTV, and tools relevant to the department
- Performs other assigned duties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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