Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Employee assistance program
Training and Development
Job Description
Lowe's is a leading home improvement retail company offering a wide range of products and services to help customers improve, repair, and maintain their homes. As a Fortune 500 company, Lowe's has established itself as a trusted brand in the retail sector, known for its commitment to customer satisfaction, product quality, and employee development. With thousands of stores across the United States and Canada, Lowe's provides a dynamic and supportive work environment for its associates, promoting growth, collaboration, and community involvement.
This role primarily focuses on delivering exceptional customer service and operational support at the self-checkout area within a ... Show More
This role primarily focuses on delivering exceptional customer service and operational support at the self-checkout area within a ... Show More
Job Requirements
- Less than 1 year of experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year of experience using common retail technology such as smart phones and tablets
- 1 to 2 years of retail experience as a cashier
- Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- 1 to 2 years of retail experience as a cashier
- Experience identifying and selling products based on customer needs
- Experience explaining credit cards, installations, add-on sales, protection plans, warranties, product features, and benefits
- Experience as a head cashier preferred
- Experience working in any department at a Lowe’s retail store
- Supervisory experience including directing, delegating, evaluating, training, and coaching employees
- Knowledge of retail safety and security protocols
- Effective communication and customer service skills
Job Duties
- Monitors and identifies customers needing assistance at multiple self-checkout registers simultaneously
- Approaches and interacts with customers to proactively recommend products and services
- Greets, assists, and engages with multiple customers on multiple registers at the same time
- Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- Thanks customers for their business and invites them back to shop
- Provides SMART customer service through daily execution of company policies
- Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
- Responds knowledgeably and promptly to customer and employee questions
- Coaches and trains associates in departmental duties or sales opportunities
- Uses cash register to process sales, returns, and refunds
- Provides proper monetary change for register activities
- Supervises, coaches, and supports CSA Front End Team
- Removes security tags and verifies product information
- Answers phone calls and directs or takes messages
- Opens additional registers when necessary
- Assists in line vesting for quick checkout turnaround
- Prepares register area by confirming functionality of equipment and stocking supplies
- Inspects returned merchandise for damages
- Manages customer orders, prints tickets, verifies receipts, and signs off on loading tickets
- Reviews and places online orders and returned merchandise
- Looks up product information and competitor prices for price matching
- Records all used items in the store use lists
- Obtains safety bags and monitors cash in drawers
- Monitors merchandise entering and leaving store
- Detects signs of shoplifting and communicates to management
- Maintains cleanliness and organization of store areas
- Conducts safety reviews and notes hazards
- Adheres to safety requirements relevant to job duties
- Operates store equipment relevant to role
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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