Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Fixed Shifts
Benefits
competitive pay
Flexible Schedule
Career growth opportunities
Employee Discounts
Training and Development
Supportive team environment
Paid Time Off
Job Description
Hendrick Lexus North, located at 9300 NW Prairie View Rd, Kansas City, Missouri, is a premier luxury automotive dealership known for delivering exceptional customer service and quality vehicles to the Kansas City community and surrounding areas. As part of the Hendrick Automotive Group, which is recognized as one of the largest and most respected automotive dealership groups in the United States, Hendrick Lexus North has established a strong reputation for professionalism, integrity, and customer satisfaction. The dealership specializes in Lexus vehicles, providing a wide range of luxury cars and SUVs, along with expert maintenance and repair services. With a focus... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- availability to work Monday to Thursday from 4:00 pm to 7:00 pm and Saturdays from 8:00 am to 6:00 pm
- reliable and punctual
- excellent communication skills
- basic computer proficiency including typing and data entry
- ability to maintain confidentiality and handle sensitive information
- positive attitude and strong work ethic
- ability to interact professionally with diverse customers and team members
Job Qualifications
- High school diploma or equivalent
- prior customer service experience preferred
- strong telephone and communication skills
- proficiency in typing and data entry
- basic knowledge of reporting and administrative processes
- problem-solving skills
- well-organized and detail-oriented
- ability to work effectively in a team environment
- familiarity with automotive industry software is a plus
- commitment to providing excellent customer service
- ability to handle multiple tasks simultaneously
Job Duties
- Performs opening and closing Guest Services procedures
- answers incoming phone calls in a courteous, prompt, and professional manner
- directs phone calls to the appropriate person
- takes accurate messages
- directs customers to the appropriate person or department
- manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
- tracks and filters all incoming calls and takes messages
- communicates effectively with Guest Services Manager and Greeters
- reconciles and updates data entry with dealership software
- produces daily reports including Daily Update (1, 5, Close) and Performance Metric (core Guests Services reports)
- walks around the showroom hourly to offer refreshments to guests
- provides a warm, positive and happy environment for guests, their children and fellow teammates
- helps maintain a clean and comfortable environment
- provides new hire Customer Management training when requested
- maintains customer satisfaction index at or above company standards
- maintains an organized, clean and safe work area
- participates in required training
- records all hours worked accurately in company timekeeping system
- follows safeguards rules and regulations
- demonstrates the company’s core values
- complies with company policies and procedures
- observes all federal, state, local and company safety rules and regulations in the performance of duties
- other duties as assigned
Job Qualifications
Experience
No experience required
Job Location
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