Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
403(b) Retirement Plan Participation
Paid sick leave
Potential for professional development and career advancement
Wings Museum membership
25% gift shop discount
Other employee perks
Job Description
Wings Over the Rockies is a renowned non-profit organization located in Colorado, dedicated to celebrating and promoting the rich heritage of aviation through its dynamic exhibitions, educational programs, and community events. Established in 1994 on the historic site of Lowry Air Force Base, the museum occupies over 100,000 square feet of hangar space filled with iconic aircraft, space vehicles, and a wide array of historical artifacts. Recognized by CNN Travel as one of the 20 best aviation museums globally, Wings Over the Rockies attracts about 160,000 visitors annually from across the United States and around the world. The museum’s mission... Show More
Job Requirements
- High school diploma or GED equivalent
- minimum 6-months cashier experience and/or guest experience
- conversational Spanish or other language proficiency highly preferred
- strong interpersonal communication and time management skills
- positive personality with exceptional customer service
- working knowledge and proficiency with basic computer software applications
- ability to communicate effectively in noisy, crowded, or stressful situations
- self-motivated and capable of working individually and on a team
- able to walk 180,000 sq. ft. of floor space and stand for up to 8 hours
- must be able to push/pull/squat/carry/lift 25+ lbs
Job Qualifications
- High school diploma or GED equivalent
- minimum 6-months cashier experience and/or guest experience
- conversational Spanish or other language proficiency highly preferred
- strong interpersonal communication and time management skills
- positive personality with exceptional customer service
- working knowledge and proficiency with basic computer software applications
- ability to communicate effectively in noisy, crowded, or stressful situations
- self-motivated and capable of working individually and on a team
- able to walk 180,000 sq. ft. of floor space and stand for up to 8 hours
- must be able to push/pull/squat/carry/lift 25+ lbs
Job Duties
- Greet each visitor including members, paid and invited guests, groups, event clientele, and vendors
- represent Wings Over the Rockies in a welcoming, energetic, professional, and friendly manner
- support policies for internal and external guest experience and model outstanding guest experience at all times
- sell tickets for simulators and promote memberships/renewal opportunities to all guests and current members
- promote various events, membership drives, promotions, and new exhibits to guests in a productive and informational manner
- maintain a professional attitude and appearance
- inspect the department locations through the eyes of the visitor, and ensure that any irregularities are reported
- help manage the traffic flow of visitors and engage with all guests entering the facility
- direct deliveries, vendors and event traffic
- assist with maintaining the retail store including restocking merchandise, reorganizing shelves, tidying displays, etc.
- communicate well and often with staff, guests, and volunteers
- become trained on how to effectively communicate and interact with people with disabilities and neurodivergent people
- handle guest complaints or issues in a manner that ensures positive guest experience recovery, and communicate with managers if additional support is required
- provide efficient and accurate collection of fees
- make change and issue receipts to all paying visitors
- utilize Point-of-Sale (POS) systems
- reconcile cash drawer at the end of each shift and prepare report of transactions
- maintain a clean, neat, and orderly work area
- operate various equipment including flight simulators and VR (virtual reality)
- adhere to ride incident/accident reporting procedure
- ensure all rides and facilities operate properly, checklist done prior to opening, and address/resolve any issues as they arise
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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