Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Omni Charlotte Hotel is a prestigious AAA four-diamond hotel located in the heart of Charlotte's financial district. Known for its authentic North Carolina hospitality and luxurious comfort, the hotel offers guests a prime location with easy access to numerous attractions and business centers, bridging 12 city blocks via sky bridge. The Omni Charlotte Hotel is just moments away from notable venues such as the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district. This esteemed establishment is celebrated for its commitment to exceptional guest service, fostering a culture of respect, gratitude, and... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- previous hotel front office experience preferred
- proficiency with computer systems such as Opera and Microsoft Suite preferred
- strong communication skills
- ability to work in a fast-paced environment
- attention to detail
- ability to handle confidential information
- ability to multitask effectively
- willingness to work flexible hours
- fluency in a foreign language preferred
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with co-workers both within and outside of your department
- ability to compute accurate mathematical calculations
- ability to think clearly, quickly and make concise decisions
- ability to prioritize, organize and follow up
- ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- previous customer service experience
- previous hotel front office experience is strongly preferred, i.e. Opera and MicroSoft Suite
- previous cashiering experience is preferred
- fluency in a foreign language is preferred
- previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- block rooms in the computer and follow through on designated requirements
- pre-register designated guests and prepare key packets
- communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- maintain confidentiality of all guests and hotel information
- employ attention to detail in order to ensure security of guest room access
- understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- maintain guest history files on all guests in Opera
- accommodate room changes expediently
- document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- follow up to ensure completion and guest satisfaction
- monitor, send and distribute guest faxes
- generate, print and distribute daily and weekly reports
- resolve discrepancies on the room status report with Housekeeping
- maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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