Part-Time Front Desk Support (Freedom Landing)
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible Schedule
Job Description
The Housing Authority of Salt Lake City (HASLC) is a federally funded Special Purpose Government Agency dedicated to providing rent subsidies and promoting affordable housing for low-income residents of Salt Lake City. As the largest public housing authority in the state of Utah and the largest provider of affordable housing in the Salt Lake Valley, HASLC plays a crucial role in supporting over 10,000 individuals. These include seniors, persons with disabilities, children, the previously homeless, and households with minimal income, all of whom receive assistance in finding a safe and stable place to call home. HASLC's mission centers on enhancing... Show More
Job Requirements
- High school diploma or equivalent with 1 year experience performing high public contact receptionist duties, security, social services, or related work
- Ability to effectively work independently and in a team environment
- Exceptional customer service skills with proper telephone etiquette
- Knowledge of customer services principles and best practices
- Proficient in Microsoft Office
- Knowledge of standardized office practices and procedures and record keeping methods
- Ability to follow instructions and make decisions according to agency policies and procedures
- Ability to manage several tasks simultaneously while working under pressure
- Ability to communicate effectively in English, both orally and written
- Ability to maintain confidentiality and professionalism
Job Qualifications
- High school diploma or equivalent
- One year experience performing high public contact receptionist duties, security, social services, or related work
- Ability to effectively work independently and in a team environment
- Exceptional customer service skills with proper telephone etiquette
- Knowledge of customer services principles and best practices
- Proficient in Microsoft Office
- Knowledge of standardized office practices and procedures and record keeping methods
- Ability to follow instructions and make decisions according to agency policies and procedures
- Ability to manage several tasks simultaneously while working under pressure
- Ability to communicate effectively in English, both orally and written
- Ability to maintain confidentiality and professionalism
Job Duties
- Monitor security cameras ensuring residents follow building regulations
- Monitor building access by all visitors
- Answer incoming telephone calls, direct calls, take messages, and provide information or community referrals as appropriate
- Maintain a detailed daily log of events during shift
- De-escalate volatile situations using courteous and respectful language
- Promptly record and report all needed repairs to appropriate staff
- Respond to emergency situations by calling 911 when necessary
- Perform other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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