Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401K Plan - Traditional and Roth Options with Employer Match
Hotel Discount Travel Program for Associates and Family
Exclusive Associate Discounts - Travel, Entertainment, and Retail
Training and development programs
Career advancement opportunities
Job Description
Portland Harbor Hotel, a Colwen Hotels Property, is a distinguished hospitality establishment that offers guests a unique experience in comfort and service. Situated in a prime location, Portland Harbor Hotel is known for its welcoming atmosphere and commitment to guest satisfaction. As part of Colwen Hotels, a recognized leader in the hospitality industry, the hotel embodies high standards of service and professionalism across all its properties. Colwen Hotels prides itself on fostering a work environment that promotes growth, diversity, and excellence, ensuring that both guests and employees feel valued. The hotel provides an inviting setting for travelers seeking an exceptional... Show More
Job Requirements
- One year of related experience, hotel preferred
- prior brand experience preferred
- bilingual - English/Spanish
- excellent verbal and written communications skills
- strong organizational skills and attention to detail
- superior interpersonal and customer service skills, ability to deal with difficult guests
- familiarity with local area, ability to provide directions and maps to local attractions and destinations
- proficient with Microsoft Office Suite and common computer software programs
- ability to learn computer software programs and operate property management system
- willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Job Qualifications
- One year of related experience, hotel preferred
- prior brand experience preferred
- bilingual - English/Spanish
- excellent verbal and written communications skills
- strong organizational skills and attention to detail
- superior interpersonal and customer service skills, ability to deal with difficult guests
- familiarity with local area, ability to provide directions and maps to local attractions and destinations
- proficient with Microsoft Office Suite and common computer software programs
- ability to learn computer software programs and operate property management system
- willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Job Duties
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure
- provide exceptional guest service
- efficiently manage the operations of the front desk, ensure check in and check out is timely
- warmly and professionally welcome all guests
- process guest check-in: confirm reservations, assign guest rooms
- treat requests with professionalism, tact, and courteous manner
- act with a sense of urgency
- ensure that all complaints regarding service and/or accommodations are investigated and resolved
- maintain knowledge of hotel policies including rates, discounts, special offers and community events
- maintain knowledge of upcoming events, local area and hotel offerings
- ensure prompt delivery of billing to guests
- process all payments types e.g. charges, cash, checks, debit or credit cards
- discreetly handle confidential guest information
- coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
- ensure lobby and shared areas are neat and orderly
- adhere to all Colwen and brand standards
- maintain STRICT key controls
- perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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