Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Paid sick time
Paid parental leave
Healthcare benefits
401k plan
Life insurance
AD&D insurance
Job Description
WeWork is a global leader in flexible workspace solutions, operating in over 37 countries and empowering businesses of all sizes to thrive. As a dynamic company at the forefront of the future of work, WeWork is not just part of the movement but is driving it forward. The company is united by a strong desire to build a cohesive global community, with a mission to provide its members the support they need to excel in their endeavors and the space to elevate their creative and business ideas. With a focus on innovation and collaboration, WeWork offers modern, flexible office spaces... Show More
Job Requirements
- Secondary school certificate preferred
- Previous experience in hospitality, retail, or customer service preferred
- Strong verbal and written communication skills
- Proficiency in basic computer skills
- Ability to multitask effectively
- Excellent interpersonal skills
- Ability to work collaboratively in a team
- Ability to provide outstanding customer service
- Dependability and accountability
- Passionate about community building and company values
Job Qualifications
- Secondary school certificate preferred
- Prior experience in hospitality, retail or customer service preferred
- Strong verbal and written communication skills
- Proficiency in basic computer skills
- Ability to multitask while prioritizing member experience
- Outstanding interpersonal skills
- Ability to work well in a team environment
- Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Passion and understanding of WeWork’s mission and values
Job Duties
- Greet all members and guests with a warm and welcoming demeanor
- Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar
- Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies
- Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported
- Support with issuing and collecting keys from members and guests as needed
- Keep the front desk clean, organized and free of clutter at all times
- Notify members of any food deliveries and packages
- Learn the names of members and guests and get to know their businesses to build relationships that foster community
- Keep track of relevant member notes and information in WeWork systems
- Answer questions from members and guests knowledgeably and offer appropriate WeWork products and solutions
- Identify opportunities to celebrate members’ successes and milestones
- Know and be able to explain WeWork policies and procedures to members and guests
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store
- Assist with handling mail and packages throughout the day including receiving, processing, sorting and organizing
- Monitor the spaces and make adjustments like picking up rubbish, resetting chairs, and straightening pillows
- Help maintain building amenities throughout the day such as restocking the Community treat bowl, keycards, printers
- Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed
- Take direction from the Community Associate, Community Lead and Community Manager to support the Community Team as necessary
- Be an expert in WeWork products and services and promote WeWork-provided service offerings to members and guests
- Illustrate WeWork’s core values and work towards achieving the mission.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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