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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Our esteemed hotel is dedicated to providing exceptional guest experiences through outstanding service and comfort. As a hospitality establishment known for its welcoming atmosphere and attention to detail, we prioritize customer satisfaction and strive to create a home-away-from-home environment for all who stay with us. We pride ourselves on our quality amenities, prime location, and a team-oriented culture that values professionalism and warm hospitality. Our commitment to excellence has made us a preferred destination for travelers seeking both leisure and business accommodations. We offer a supportive work environment where employees have opportunities for growth and take pride in delivering superior... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel experience preferred
- Ability to handle varying schedules including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to manage cash handling accurately
- Positive attitude and team player mentality
Job Qualifications
- High school diploma or equivalent
- Previous hotel experience preferred
- Strong communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic computer proficiency
- Ability to handle cash and payment processing accurately
- Excellent customer service skills
- Team-oriented mindset
Job Duties
- Strong interpersonal skills to build rapport with guests and handle inquiries or complaints professionally
- Excellent verbal and written communication skills to effectively interact with guests and staff
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Ability to handle guests issues and complaints with patience and find effective solutions
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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