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PART-TIME Front Desk Agent (EVENING SHIFT)- SHERATON PHILADELPHIA
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
flexible schedule
Paid training
Employee Discounts
Team-oriented environment
Career growth opportunities
Job Description
This opportunity is offered by a hospitality establishment operating within the hotel industry, dedicated to providing excellent guest services and ensuring memorable experiences for all visitors. The company prides itself on maintaining a welcoming environment and fostering a team atmosphere where employees are encouraged to excel and contribute meaningfully to the guest experience. The hotel emphasizes strong interpersonal communication and efficient handling of customer requests and issues to guarantee satisfaction and positive reviews.
The role in question is that of a Front Desk Agent, a crucial position within the hotel’s operations. This hourly position offers a competitive rate ... Show More
The role in question is that of a Front Desk Agent, a crucial position within the hotel’s operations. This hourly position offers a competitive rate ... Show More
Job Requirements
- High school diploma or equivalent
- previous hotel experience preferred
- strong interpersonal skills
- excellent verbal and written communication skills
- ability to work varying schedules including nights, weekends, and holidays
- high work ethic and self-initiative
- positive, can-do attitude
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in a hotel front desk or customer service role preferred
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment
- proficiency with front office software systems
- strong problem-solving skills
- ability to handle cash and process payments accurately
- flexible availability to work varying schedules including nights, weekends, and holidays
Job Duties
- Build rapport with guests and handle inquiries or complaints professionally
- effectively interact with guests and staff using excellent verbal and written communication skills
- greet and communicate cordially with guests, promptly and professionally check them in and out of the hotel
- assist in pre-registration and blocking of reservations when necessary
- accurately post all charges promptly and efficiently
- maintain complete working knowledge of front office computer or manual system including all daily and infrequent transactions
- handle guest issues and complaints with patience and find effective solutions
- accurately manage cash handling including receiving payment by cash, checks, and credit cards and making correct change
- review and manage reservations with special requests and block rooms accordingly
- understand hotel rates, discounts, and their applications
- manage reservations and follow cancellation and relocation procedures including taking same-day reservations efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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