Part Time Front Desk Agent

Lafayette, LA, USA|

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

Employee rate discounts

team work environment

opportunities for growth

Job Description

American Hospitality Management, Inc. (AHM) is a renowned nationwide hospitality management group specializing in the management of limited and full service hotels, extended stay, and resort properties. With a strong reputation for excellence and a commitment to providing outstanding guest experiences, AHM prides itself on its collaborative and supportive company culture. The team environment at both the corporate offices and individual properties promotes creativity, teamwork, and mutual assistance among all employees. This dynamic and inclusive atmosphere fosters personal and professional growth while ensuring exceptional service delivery to guests. AHM is committed to equal opportunity employment and prohibits discrimination or harassment... Show More

Job Requirements

Regular attendance is essential
May be required to work varying schedules and holidays
Required to fully comply with the hotels rules and regulations
Any combination of education and experience equivalent to graduation from high school or other combination of education, training, or experience providing required knowledge and skills
Requires continual standing and movement throughout front office area
Periods of standing exceeding 50% of work shift are required
Maintain a well-groomed and professional appearance

Job Qualifications

Graduation from high school or equivalent
Previous hotel or hospitality experience
Strong communication and customer service skills
Ability to perform moderately complex arithmetic functions
Proficiency with computer systems used for hotel management
Ability to handle cash and process payments securely
Professional appearance and demeanor
Ability to work varying schedules and holidays
Ability to stand and move throughout the front office area for extended periods

Job Duties

Greet customers promptly with a friendly and sincere welcome
Use a clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as hotel amenities and local attractions
Verify and imprint credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank
Accept and record vouchers and other forms of payment
Perform accurate, moderately complex arithmetic functions using a calculator
Post charges to guest rooms and house accounts using the computer
Complete registration process by inputting and retrieving information from the computer system, confirming information including number of guests and room rate
Promote all marketing programs
Make appropriate selection of rooms based on guest needs
Code electronic keys
Non-verbally confirm the room number and rate
Provide welcome folders containing room keys, certificates, coupons and area’s attractions
Promptly answer the telephone using a clear speaking voice
Answer telephone with the hotel’s scripted greeting
Input messages into the computer and retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for customers as requested
Ensure all guest correspondences are kept confidential
Close guest accounts at time of check out and inquire guest of satisfaction
In the event of dissatisfaction, contact management immediately
Resolve issues such as location changes, providing additional room amenities and credit issues
Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts, insufficient heating/cooling, etc.
Performs miscellaneous job-related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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please contact the employer.

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