Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Room discounts at Marcus Hotels & Resorts and IHG-branded properties
discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Paid Time Off
flexible scheduling
Job Description
Kimpton Hotel Monaco Pittsburgh is a distinguished boutique hotel located in the historic James H. Reed building, dating back to 1903. This 248-room hotel uniquely combines classic architecture with bold, whimsical interiors, offering guests an experience that blends the charm of old-world design with modern luxury. As part of the vibrant city of Pittsburgh, which is currently experiencing a creative revival, the Kimpton Hotel Monaco stands as a beacon of fearless boutique hospitality, dedicated to creating memorable and personalized guest experiences. The hotel is proud of its inclusive culture, rooted in values such as Be Yourself, Lead Yourself, and Make... Show More
Job Requirements
- high school diploma or general education degree (GED) required
- previous experience in a front desk or customer-facing role preferred
- knowledgeable of immediate area, services, attractions, and events
- flexible schedule, able to work evenings, weekends and holidays
- work well under pressure dealing with many arrivals and departures within a short period of time
- familiar with hotel systems and operations
- ability to enter information accurately
Job Qualifications
- high school diploma or general education degree (GED)
- previous experience in a front desk or customer-facing role is preferred
- knowledgeable of immediate area, services, attractions, and events
- flexible schedule including evenings, weekends, and holidays
- ability to work well under pressure managing many arrivals and departures
- familiarity with hotel systems and operations
- accuracy in entering information
Job Duties
- review arrivals noting special requests and blocking rooms as needed
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably
- complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- follow established key control policy
- ensure proper credit policies are followed
- submit all lost and found articles with a completed report
- open, secure, and balance out daily shift bank involving cash, check, and credit card transactions
- verify credit limit report
- monitor room availability throughout the day
- review daily selling status of the hotel using yield management system
- attend department meetings monthly
- communicate with Reservations, Sales, Housekeeping, Bell Staff, and Valet by telephone or radio
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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