Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Indianapolis Northwest is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a substantial portfolio valued at 5.0 billion dollars, encompassing 148 premium-branded hotels with more than 22,000 guestrooms in 37 states and 106 cities. MCR's extensive presence across the hospitality industry includes properties under 9 Marriott brands, 8 Hilton brands, and several independent hotels. Recognized for innovation and excellence, MCR has received accolades such as Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple prestigious awards from Marriott and Hilton. MCR's commitment to quality and guest satisfaction is... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests and ensure hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift and to clock out as scheduled
- Ability to read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests and ensure hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift and to clock out as scheduled
- Ability to read, write, understand, and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure a personalized experience
- Work together with all team members to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Demonstrate strong knowledge of hotel facilities, amenities, and events
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized, including front and back of house areas
- Assist with cleaning guest rooms and public spaces as needed
- Complete all operational checklists accurately and on time every shift
- Prepare accurate and timely shift handover reports
- Wear a clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude by going beyond traditional role duties to meet business needs
- Collaborate with all team members to create a welcoming environment and positive workplace
- Check guests in and out efficiently and follow up to ensure room satisfaction
- Maintain an up-to-date understanding of room rates and promotions
- Receive and note all incoming mail as per daily shift checklist
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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