Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company known for its commitment to delivering exceptional guest experiences through its diverse portfolio of hotels, resorts, and residences worldwide. As a brand, Sonesta is dedicated to providing top-tier service and a welcoming ambiance to travelers and guests, ensuring their stays are memorable and enjoyable. With a strong focus on quality and guest satisfaction, Sonesta has built a reputation for excellence in the hotel industry. Established with a goal of blending comfort with innovative hospitality, Sonesta operates numerous properties ranging from luxury resorts to extended stay hotels, catering to the varied needs of leisure and... Show More
Job Requirements
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- willingness to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license
- ability to frequently stand, bend, climb, kneel, and move about the facility
- ability to carry, lift or pull items weighing up to 50 pounds
- ability to frequently handle objects and equipment
- ability to stand for extended periods
- availability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- willingness to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license
- ability to frequently stand, bend, climb, kneel, and move about the facility
- ability to carry, lift or pull items weighing up to 50 pounds
- ability to frequently handle objects and equipment
- ability to stand for extended periods
- availability to work mornings, evenings, weekends, and holidays
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- up-sell rooms where possible to maximize revenue
- follow seasonal demand reservation strategy as communicated by hotel management
- promote teamwork and quality service through communication and coordination with other shifts and departments
- service the shoppe and the pour ensuring guests receive services and products offered by the hotel
- ensure guest special requests are fulfilled and proper delivery of guest services
- issue, control and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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