Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hotel company renowned for delivering exceptional hospitality experiences across its diverse portfolio of properties. The company prides itself on its commitment to quality service, innovative guest engagement, and fostering rewarding career opportunities. As a leading name in the hospitality industry, Sonesta operates a variety of hotel types, including extended stay and full-service properties, ensuring guests receive consistent and memorable experiences regardless of location. Sonesta’s mission centers on creating vibrant environments where guests feel welcome and valued, and employees are empowered to develop professionally and deliver outstanding service.
The Guest Services Agent (GSA) role ... Show More
The Guest Services Agent (GSA) role ... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel or retail customer service experience preferred
- Previous experience in extended stay industry preferred
- Fluency in English speaking, reading, and writing
- Professional communication skills
- Basic mathematical abilities preferred
- Problem solving and organizational skills preferred
- Experience with Microsoft Office and Opera systems preferred
- Must obtain ServSafe certification
- May need TIPS certification
- Valid driver’s license
- Ability to stand, bend, climb, kneel frequently
- Ability to carry, lift, or pull items up to 50 pounds
- Ability to stand for extended periods
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background in extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- Promote upselling opportunities to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guests receive offered products and services
- Fulfill guest special requests and deliver guest services properly
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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