Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $30.60
Work Schedule
Flexible
Weekend Shifts
Benefits
401k Retirement Plan
Paid holidays
vacation
sick days
Parental leave
laundered team member uniform
Pre-tax commuter benefits
Referral program
Special rates in Noble House hotels and food and beverage
on-demand pay
Shoes for Crews Program
Job Description
The Argonaut Hotel, located in the historic Haslett Warehouse building at Fisherman's Wharf, San Francisco, is an iconic four diamond award-winning boutique hotel renowned for its unique maritime-themed décor and breathtaking views. For 18 consecutive years, the Argonaut Hotel has been the proud recipient of the prestigious AAA Four Diamond Award, symbolizing its unwavering commitment to quality, luxury, and exceptional guest service. Situated on the waterfront, guests enjoy panoramic views of the San Francisco Bay, including spectacular sights of Alcatraz Island and the Golden Gate Bridge, plus convenient access to nearby landmarks such as Ghirardelli Square and Hyde Street Pier.... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in front desk, night auditor, or similar customer service role preferred
- ability to use Opera Property Management System or similar hotel software preferred
- excellent communication and interpersonal skills
- strong problem-solving ability and attention to detail
- ability to work flexible hours including weekends and holidays
- positive, service-driven attitude
- basic math skills for handling cash and balancing shift bank
Job Qualifications
- Previous experience in front desk, night auditor, and Opera System is preferred
- works well in a dynamic and fast-paced work environment
- able to accommodate a flexible schedule that may include weekends and/or holidays
- outside-of-the-box thinker who takes initiative to creatively solve problems
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- follow established key control policy
- ensure proper credit policies are followed
- submit all lost and found articles accompanied by a completed lost and found report
- knowledgeable of immediate area, services, attractions, and events
- knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- verify credit limit report
- monitor room availability throughout the day
- review daily the selling status of the hotel using yield management system
- attend department meeting once a month
- perform all other duties as directed by immediate supervisor
- contact via telephone with other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet to ensure coordinated hotel services providing the best guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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