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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Weekend Shifts
Job Description
The Tucson Roadrunners are a professional ice hockey team based in Tucson, Arizona. As the primary developmental affiliate of the NHL's Arizona Coyotes, the Roadrunners compete in the American Hockey League (AHL). With a strong focus on community engagement and fan experience, the Tucson Roadrunners provide an exciting environment for hockey fans and cultivate a vibrant local sports culture. The organization is dedicated to delivering thrilling live events, fostering a loyal fan base, and supporting the development of future professional hockey players. The team is known for its commitment to fan engagement, promotional events, and unparalleled game-day experiences that appeal... Show More
Job Requirements
- Available to work evenings, weekends, and holidays as required by the game and event schedule
- Comfortable making outbound calls and discussing ticket options with fans
- Strong communication and interpersonal skills with a passion for helping people
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- 1-2 years of customer service or sales experience, preferably in sports, entertainment, or hospitality
- Bachelor’s degree preferred (Sports Management, Marketing, Communications, or related field) or upper classman (Junior/Senior status) pursuing Bachelor’s degree graduating 2026 or 2027
Job Qualifications
- Bachelor’s degree preferred (Sports Management, Marketing, Communications, or related field) or upper classman (Junior/Senior status) pursuing Bachelor’s degree graduating 2026 or 2027
- 1-2 years of customer service or sales experience, preferably in sports, entertainment, or hospitality
- Strong communication and interpersonal skills with a passion for helping people
- Comfortable making outbound calls and discussing ticket options with fans
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Available to work evenings, weekends, and holidays as required by the game and event schedule
Job Duties
- Engage with past game attendees to gather productive and constructive feedback
- Respond to incoming calls, emails, and in-person inquiries related to tickets, account management, and game-day experiences
- Resolve issues such as seating questions, ticket exchanges, and account concerns promptly and professionally
- Assist with in-game member service tables, fan engagement activations, and special events including member parties and open practices
- Support customer service initiatives on game day
- Proactively contact past buyers, partial plan holders, and single-game customers to renew or upgrade into full-season or multi-game plans
- Identify new business opportunities through referrals, inbound leads, and database research
- Upsell seat upgrades, premium areas, and group experiences
- Meet or exceed monthly goals for outbound calls, touchpoints, and potential sales revenue
- Maintain accurate records in CRM systems, tracking all customer interactions and transactions
- Provide in-person customer service at select home games and team events
- Support fan engagement and promotional initiatives including customer appreciation nights, giveaways, and theme nights
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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