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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development programs
Employee Discounts
Career advancement opportunities
Job Description
Encore is a global leader in event technology and production services, specializing in delivering world-class audiovisual experiences for events held in various settings including hotels, convention centers, and unique venues. The company is dedicated to providing cutting-edge technology solutions that transform events into memorable experiences, ensuring every client receives personalized, high-quality service. Recognized across the industry for technical excellence and innovation, Encore supports a dynamic and professional workforce committed to client satisfaction and operational excellence. With a comprehensive training and certification program, Encore fosters continuous development and expertise among its team members. The environment is fast-paced and collaborative, where technical... Show More
Job Requirements
- Bachelor's Degree preferred
- 3+ years of event technology experience with specialty in audio, lighting, projection, or video
- 3-4 years of customer service or hospitality experience preferred
- Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
- Strong customer, client, and coworker interface experience
- Valid driver's license required for positions operating company vehicles
- Must be able to lift 50 lbs
Job Qualifications
- Bachelor's Degree is preferred
- 3+ years of event technology experience with specialty in audio, lighting, projection, or video is required
- 3-4 years of customer service or hospitality experience is preferred
- Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
- Strong customer, client and coworker interface experience and abilities
- A valid driver's license is required for team members in positions that may operate company vehicles
- Must be able to lift 50 lbs
Job Duties
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
- Troubleshoots technical issues and resolves problems quickly as they arise
- Complies with all company security and safety measures
- Ensures equipment is secure from theft and/or damage when in use
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers
- Maintains a positive relationship with all clients through effective communication
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
- Understands and fosters the hotel/client relationship
- Creates an atmosphere that fosters development of technical and leadership skills in other employees
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
- Develops self as subject matter expert in discipline of specialty
- Stays current with technology and industry trends
- Performs advanced work pre/during/post event with operations team members
- Supervises and directs other technicians during an event
- Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
- Performs inventory and forecasting of equipment needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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