Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive work environment
Job Description
The Michaels Companies Inc. is a renowned leader in the arts and crafts retail industry, committed to fueling the joy of creativity and celebration for millions across North America. Established in 1973 and headquartered in Irving, Texas, the company operates over 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca. Michaels is notably recognized as the premier destination for all things creative, offering a vast array of crafting supplies, custom framing services, and specialty merchandise through its ownership of Artistree. With an unwavering dedication to customer satisfaction and community engagement, Michaels has cultivated a... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience required
- ability to engage with clients and customers of all ages
- excellent communication skills
- strong organizational skills
- physical ability to stand for long periods and perform job duties such as lifting and bending
- ability to work nights, weekends, and early mornings
- adherence to company policies and safety standards
- willingness to participate in store operational tasks
Job Qualifications
- Experienced in event coordination and managing children’s events
- excellent communication skills including written, verbal, and listening
- strong organizational, interpersonal, and creative problem-solving skills
- retail and customer service experience
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests and co-workers
- experience working with children
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and perform face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans and events based on client feedback
- create backup or emergency plans
- ensure client satisfaction for scheduled events
- uphold company’s cleanliness and safety standards
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on Rewards program and Private Label Credit Cards
- educate customers on Voice of Customer survey
- assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully and positively with others
- cross train in Custom Framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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