Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
employee discount
Equal opportunity employer
Job Description
The Michaels Companies Inc., founded in 1973 and headquartered in Irving, Texas, stands as North America's leading destination for creativity and celebration. Operating over 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca, Michaels is committed to providing a welcoming environment for all things creative. Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further extending their reach into the crafting and art communities. The company values inclusion and is committed to providing reasonable accommodations to individuals with disabilities, ensuring equal opportunities for all team members and customers alike. Michaels... Show More
Job Requirements
- Energetic and enthusiastic personality
- Experience working with children and children’s events
- Ability to handle job stress and interact effectively with others
- Good communication skills including written, verbal, and nonverbal communication
- Organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience required
- Ability to stand for long periods and move throughout the store
- Ability to lift heavy boxes and access high shelves with equipment
- Willingness to work nights, weekends, and early mornings
- Ability to maintain a positive and respectful attitude
- Compliance with federal, state, and local legal requirements
- Ability to adhere to safety and cleanliness standards
- Ability to perform physical tasks including bending, lifting, carrying, reaching, and stretching
Job Qualifications
- High school diploma or equivalent
- Experience planning and coordinating events, especially children’s events
- Excellent people skills and customer service experience
- Strong communication skills including written, verbal, and listening
- Ability to engage with a wide age range of participants
- Organizational and creative problem-solving skills
- Experience working in retail or customer service
- Ability to follow company policies and procedures
- Ability to work well within a team environment
- Comfortable with multitasking and managing multiple priorities
- Basic computer skills for emails and administrative tasks
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with participants of all ages creating a fun and creative environment
- Demonstrate and instruct craft project completion and perform party activities
- Facilitate party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks such as emails, phone calls, and paperwork
- Adjust event plans based on client feedback and needs
- Create emergency plans as needed
- Ensure client satisfaction during events
- Uphold cleanliness and safety standards before, during, and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Promote rewards program and credit card enrollments
- Educate customers on Voice of Customer surveys
- Assist with Omni channel operations including BOPIS and Ship From Store
- Participate in merchandising, stocking, and planogram processes
- Maintain merchandise recovery and store presentation
- Support shrink and safety programs
- Follow Standard Operating Procedures and company policies
- Interact respectfully with customers and team members
- Cross-train in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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