Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is a leading creative destination in North America, dedicated to fueling the joy of creativity for customers of all ages. With over 1,300 stores across 49 states and Canada, and a comprehensive online presence through Michaels.com and Michaels.ca, Michaels offers an extensive range of craft supplies, framing merchandise, and handmade goods through its affiliated marketplaces like Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned for its commitment to providing quality products and exceptional customer experiences while fostering creativity and innovation. The company prides itself on being an inclusive... Show More
Job Requirements
- High school diploma or equivalent
- Retail or customer service experience
- Experience with children’s events
- Excellent communication skills
- Organizational skills
- Ability to handle job stress
- Physical ability to perform store duties including lifting and standing for long periods
- Availability to work nights, weekends, and early mornings
Job Qualifications
- High school diploma or equivalent
- Experience in retail or customer service
- Experience working with children and children’s events
- Excellent people skills and communication abilities
- Strong organizational and problem-solving skills
- Ability to engage and interact effectively with guests of all ages
- Ability to handle job stress and remain positive
- Ability to perform physical tasks required by the job
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons including goody bags and balloons
- Communicate event details with clients and store team
- Complete administrative tasks such as emails, phone calls, and paperwork
- Adjust event plans based on client feedback
- Develop backup plans for event contingencies
- Ensure client satisfaction for all scheduled events
- Maintain company cleanliness and safety standards before and after events
- Assist customers in shopping and locating products
- Provide fast and friendly checkout experience
- Promote Rewards program and credit card enrollments
- Educate customers on Voice of Customer surveys
- Support Omnichannel processes like BOPIS and Ship From Store
- Participate in truck unloading, stocking, and merchandise recovery
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Follow standard operating procedures and company policies
- Model positive behavior and teamwork
- Cross-train in custom framing sales and production
- Participate in daily store cleanliness tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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