Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Fairfield Inn & Suites in Rogers, Arkansas, is a part of the acclaimed MCR Hotels portfolio, recognized as the third-largest hotel owner-operator in the United States. Since its inception in 2006, MCR Hotels has grown impressively with offices across the nation including New York City, Dallas, Chicago, and Richmond, Virginia. The company boasts a substantial $5.0 billion portfolio comprising 148 premium-branded hotels with over 22,000 guestrooms spread across 37 states and 106 cities. This extensive reach and scale position MCR Hotels as a major force in the hospitality industry, operating hotels under nine Marriott brands, eight Hilton brands, and... Show More
Job Requirements
- Must be 18 years of age or older
- Must be able to follow established guidelines and procedures
- Must work well under stressful and high-pressure situations
- Must be effective in listening, understanding, clarifying, and resolving concerns
- Must communicate information and ideas clearly
- Must have a positive can-do attitude
- Must be willing to work varied schedules including evenings, weekends, nights, and holidays
- Must arrive and clock in on time for every scheduled shift
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for scheduled shifts
- Must be able to perform physical demands including climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting over 50 pounds
- Must read, write, understand, and communicate effectively in English
Job Qualifications
- Technical trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Able to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform physical tasks such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting 50+ pounds
- Proficient in English language for effective communication
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible ensuring they feel properly welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Respond to all guest repair requests and document completion through electronic work orders
- Keep up-to-date with all scheduled preventative maintenance tasks
- Follow all safety and health codes strictly
- Conduct full property walks at the beginning and end of shifts and address maintenance needs
- Keep maintenance areas clean and well-organized
- Wear approved uniform and maintain a professional appearance
- Communicate clearly and professionally with team members
- Collaborate with team members to create a welcoming environment
- Complete all operational checklists accurately and on time
- Submit accurate shift handover reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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