Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites by Marriott San Antonio Northwest is part of MCR, the third-largest hotel owner-operator in the United States, known for operating a portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. Founded in 2006, MCR has established itself as a leader in the hospitality industry, boasting offices in New York City, Dallas, Chicago, and Richmond, Virginia, and employing more than 7,000 team members nationwide. With a strong presence under Marriott, Hilton, and independent brands, MCR has earned accolades such as the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer, highlighting... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility or hospitality preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out
- Must be able to perform physical demands such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting 50+ lbs
- Must read, write, understand and communicate effectively in English
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility or hospitality preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stress and high-pressure situations
- Effective listening, conflict resolution and communication skills
- Desire to serve all guests with hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to climb, balance, stoop, kneel, crawl, stand, walk, perform repetitive motions and lift 50+ lbs
- Effective use of English language for communication
- Ability to perform essential functions satisfactorily
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible ensuring they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all areas, both front and back of the house, clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily while cleaning
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed
- Communicate clearly and professionally with team members
- Exhibit a can-do attitude and willingness to stretch beyond traditional roles
- Respond to all guest repair requests and document completion
- Keep up to date with preventative maintenance
- Follow all safety and health codes
- Conduct full property walks at shift start and end
- Keep maintenance areas clean and organized during shift
- Read, write, understand and communicate effectively in English
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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