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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
401(k)
Disability insurance
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
Ashley Furniture is a globally recognized leader in the furniture and home decor industry, known for its commitment to quality, style, and affordability. With a growing customer base, Ashley Furniture continues to expand its presence by opening new stores nationwide to meet increasing demand. This expansion provides a dynamic environment full of opportunities for career advancement and professional growth. As a company that prioritizes internal promotion, Ashley Furniture fosters a culture of development and employee success across its expanding footprint in the United States. The company’s dedication extends beyond delivering excellent products to creating an exceptional customer experience at every... Show More
Job Requirements
- Legally authorized to work in the US
- At least 18 years old
- Maintain reliable attendance
- Ability to work flexible hours including weekends and holidays
- Strong customer service orientation
- Basic knowledge of retail operations and administrative processes
Job Qualifications
- High school diploma or equivalent
- Knowledgeable in Microsoft Office Suite and system transactions
- 1 year of customer service, office, and/or administrative experience preferred
- Ability to work flexible hours including weekends and holidays
- Strong communication and interpersonal skills
- Ability to thrive in a team environment
Job Duties
- Greet all customers in a warm, professional manner representing Ashley's brand image
- Provide exceptional customer service through all interactions including in-person, phone, and email communications
- Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete
- Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information
- Follow established cash handling procedures, process payments accurately, and reconcile transactions
- Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate
- Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation
- Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed
- Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations
- Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools
- Complete any additional tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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