Part Time Customer Experience Manager

Clifton, NJ, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $18.50 - $23.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

performance bonuses

Job Description

The Michaels Companies, Inc. is a premier retail destination specializing in arts and crafts supplies, custom framing, and home decor products. Established in 1973 and headquartered in Irving, Texas, Michaels has grown to become the leading creative outlet for millions of customers across North America, operating over 1,300 stores throughout 49 states and Canada. The company is renowned for its commitment to fueling the joy of creativity and celebration by offering an extensive range of merchandise and services that inspire individuals and families to express their artistic passions and create memorable experiences.

This specific opportunity is for a part-time pos... Show More

Job Requirements

high school diploma or equivalent
retail experience preferred
ability to stand for long periods
ability to move throughout the store
ability to bend, lift, carry, reach, and stretch
ability to lift heavy boxes and access high shelves by ladder or similar equipment
ability to work nights, weekends, and early mornings
compliance with federal, state, and local legal requirements
willingness to engage in the interactive process for accommodations if needed

Job Qualifications

retail management experience preferred
customer service skills
leadership skills
ability to train and coach team members
knowledge of standard operating procedures
ability to manage and achieve KPIs
ability to work in a team environment
basic cash handling experience
organizational skills
ability to perform physical tasks related to store operations

Job Duties

assist store manager in leading and managing adherence to standard operating procedures and company programs to ensure compliance with applicable laws and requirements
ensure execution of company policies and standards
hold them accountable for store conditions and results
ensure all front end policies and procedures are followed
achieve your KPIs and manage your team to achieve their role KPIs
plan and lead the execution of class and in-store events in accordance with company programs
lead the omnichannel processes
manage and execute shrink and safety programs
assist with cash reconciliation and bank deposits
assist with inventory processes to include return to vendor and advance shipping notice activities
assist with the onboarding of new team members
train, observe, and coach the customer experience team to achieve results
participate in the performance management process
support talent development of your team
utilize the leadership competencies for continued self-development
serve as manager on duty
interact with others in an accepting and respectful manner
remain positive and respectful, even in difficult situations
promote commitment to the organization's vision and values
project a positive image and serve as a role model for others
acknowledge customers, help locate the product and provide solutions
participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
cross train in custom framing selling and production
in select stores that do not have a framing manager only, lead the delivery of high-quality custom framing solutions to customers on time by planning and managing the completion of the framing workload in partnership with the store manager
other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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