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Envoy Air Inc.

Part-Time Customer Assistant Representative

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

On-the-job paid training
Comprehensive health benefits
flexible schedules
Free flights on American Airlines
401K Program
Employee assistance program
Discounts on hotels, cars, cruises and more

Job Description

Envoy Air is a reputable and steadily expanding regional airline, proudly operating as a wholly owned subsidiary of American Airlines Group. Founded in 1998, Envoy Air was established through the merger of multiple smaller regional carriers to form one of the largest regional airlines worldwide. The company primarily provides regional flight services under the American Eagle brand but also undertakes extensive ground handling operations for many American Airlines Group flights. Envoy Air has its headquarters in Irving, Texas, and maintains key hubs in Dallas/Fort Worth, Chicago, and Miami, with a significant ground handling presence in Los Angeles. Known for its... Show More

Job Requirements

  • Must be at least 18 years of age
  • must possess at least one form of TSA-acceptable identification for business travel purposes
  • high school diploma or GED or international equivalent
  • good communication skills
  • authorized to work in the United States without sponsorship
  • must be able to read, write, fluently speak, and understand the English language
  • willing and able to lift and push items weighing up to 100 lbs
  • must be flexible to work rotating shifts including days, nights, weekends, holidays, and rotating days off and to work additional hours without notice based on operational needs
  • completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas if applicable
  • must be able to secure appropriate airport authority and/or US Customs security badges if applicable

Job Qualifications

  • High school diploma or GED or international equivalent
  • good communication skills
  • authorized to work in the United States without sponsorship
  • must be able to read, write, fluently speak, and understand the English language
  • able to fulfill FAA criminal background checks if applicable
  • able to secure appropriate airport authority and/or US Customs security badges if applicable

Job Duties

  • Provide a high level of customer service
  • answer questions about flight schedules and general terminal access
  • stand and walk for extended periods of time
  • provide a wide variety of assistance to mobility impaired customers such as pushing wheelchairs and transferring to/from aisle chairs to aircraft seats
  • escort passengers from the terminal to and from aircraft ensuring a safe path at all times
  • occasionally drive a golf cart or tugs in congested areas
  • fill out passenger paperwork relating to unaccompanied minor passengers
  • lift and carry heavy luggage weighing up to 100 pounds
  • monitor airport activity and perform required security checks of aircraft post-arrival and pre-departure
  • assist with oversize and valet luggage
  • ensure unattended aircraft are secure and perform security checks on all international arrivals, international departures and remain overnight aircraft
  • ensure the correct loading of the aircraft and maintain accurate logs and records
  • remove unclaimed bags from carousel
  • stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas
  • work shifts that include irregular and/or extended hours, weekends and holidays
  • perform additional related duties as deemed operationally necessary by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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