Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $26.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Free Meals
Employee assistance program
hotel discounts
Job Description
Montage International is a prestigious and globally recognized luxury hospitality company known for its distinctive approach to personalized guest services and commitment to excellence. With a portfolio of luxury hotels and resorts situated in some of the most desirable destinations worldwide, Montage International consistently delivers exceptional experiences that reflect a harmonious blend of sophisticated elegance and authentic local culture. The company prides itself on fostering a work environment where employees can thrive professionally and personally by embracing the philosophy of "do what you love." This nurturing culture encourages passion, creativity, and a genuine commitment to service, which are essential values... Show More
Job Requirements
- Must be able to stand for an extended period of time, approximately six hours
- Must be able to bend, stoop, squat, and stretch to fulfill tasks
- This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing
- Must possess excellent communication skills
- Must demonstrate dependability and flexibility with scheduling
- Must be willing to learn and adapt to new software and processes
- Must maintain a positive and professional demeanor
- Must be able to work weekends, nights, and holidays based on business needs
- Must comply with pre-employment substance abuse testing
Job Qualifications
- College degree preferred
- Minimum of two years' experience in an upscale hotel preferred
- Minimum of two years' experience in customer service
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly and effectively adapt to using new software products
- Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
Job Duties
- Greeting guests with friendly and sincere welcome
- Providing information and assistance to guests regarding city and hotel attractions or points of interest
- Booking reservations for guests both within the resort and at outside facilities
- Properly logging guests requests and performing follow up with guests
- Familiarizing oneself with each day’s arrival and group activities
- Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
- Ensuring any incoming and outgoing packages are logged and delivered appropriately
- Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel's contracted vendor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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