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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $22.30 - $25.73
Work Schedule
Weekend Shifts
Benefits
competitive pay
exceptional benefits
Paid Time Off
401K with company match
Paid maternity benefits
Paid paternity benefits
Tuition Reimbursement
award-winning training and development
Job Description
Vi is a renowned senior living community recognized for its commitment to quality care and exceptional resident services. Celebrated as a Great Place to Work and ranked among Glassdoor's 100 Best Companies to Work For, Vi offers a nurturing and dynamic environment where employees can grow professionally and contribute to meaningful work every day. With a focus on innovation and excellence in senior living, Vi is dedicated to creating enriching experiences for its residents through compassionate care and comprehensive services.
Located at 620 Sand Hill Road, Palo Alto, CA, this community provides a luxury environment designed to support both ... Show More
Located at 620 Sand Hill Road, Palo Alto, CA, this community provides a luxury environment designed to support both ... Show More
Job Requirements
- Prior experience in a customer service environment preferred
- Current CPR and First Aid certifications mandatory or willingness to obtain
- Outstanding oral communication skills with clear speaking voice
- Excellent organizational abilities with capability to manage multiple tasks effectively
- Ability to handle stress and respond with sound judgment during emergency situations
- Strong commitment to a resident and customer-focused approach in problem-solving
Job Qualifications
- Prior experience in a customer service environment preferred
- Current CPR and First Aid certification or willingness to obtain
- Outstanding oral communication skills with clear speaking voice
- Excellent organizational abilities and multitasking skills
- Ability to handle stress and respond with sound judgment in emergencies
- Strong resident and customer-focused problem-solving approach
Job Duties
- Welcome and assist residents and guests in a friendly and professional manner
- Answer resident inquiries promptly and effectively
- Address residents' basic needs ensuring satisfaction
- Monitor emergency response systems for safety and compliance
- Manage all incoming calls and direct them appropriately
- Respond calmly and decisively to emergency situations
- Maintain accurate records of resident interactions and issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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