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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $24.00 - $30.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
competitive compensation
comprehensive training
generous vacation packages
Job Description
Hines is a globally recognized real estate investment management firm known for its commitment to innovation, excellence, and sustainable development. With a diverse portfolio valued at over $93.2 billion, Hines operates in various sectors including living, office, retail, mixed-use, logistics, and life sciences properties. The company has earned prestigious accolades such as being named on Fast Company's annual list of the World's Most Innovative Companies and U.S. News & World Report's Best Companies to Work For in 2024. At Hines, the philosophy centers around the belief that real estate is fundamentally about people, driving the company to foster an inclusive,... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years experience in a customer service environment
- Residential concierge or reception experience preferred
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including holidays
Job Qualifications
- High school diploma or equivalent from an accredited institution
- Two or more years experience in a customer service environment
- Residential Concierge or Reception experience strongly preferred
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to work a flexible schedule including holidays
Job Duties
- Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
- Support residents with use of luggage carts
- Monitor guest traffic and parking garage for team members and vendors
- Monitor security cameras and fire alarm panel
- Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
- Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
- Update the daily log pertaining to any events and report any concerns to management
- Book freight elevators for move-ins, move-outs and furniture deliveries
- Maintain equipment inventory
- Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
- Organize, coordinate, and implement various resident services and programs
- Act as point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
- Provide a personalized experience, with emphasis on care and convenience for residents
- Engage with residents, fostering positive ongoing relationships while confirming their expectations are fulfilled
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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