Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Short term disability (STD)
Long term disability (LTD)
Employee assistance program (EAP)
Identity Theft Protection
Pet insurance
Retirement
paid time off (PTO)
Job Description
Worth Ross Management Company is a distinguished and award-winning leader in the HOA management industry, known for its commitment to excellence, innovation, and fostering an inclusive workplace. Based in Downtown Denver, Worth Ross Management Company prides itself on recruiting and retaining top talent, creating a collaborative and forward-thinking environment where diversity and inclusion are fundamental principles driving its continuous growth and success. With a reputation for outstanding management services, the company serves a wide range of residential communities, ensuring high standards of service and resident satisfaction. Worth Ross Management Company’s dedication to quality and professionalism has positioned it as a... Show More
Job Requirements
- High school diploma or equivalent
- Ability to lift 30-50lbs
- Standing, sitting, and walking for extended periods
- Ability to work at a personal computer and communicate by phone for long durations
- Ability to navigate the building quickly to meet job functions
- Ability to detect auditory and/or visual emergency alarms and respond promptly
- Willingness to work extended or flexible hours including weekends and holidays
- Ability to respond immediately to emergencies
- Effective communication using spoken and written language
- Physical ability to meet essential job functions with reasonable accommodations if needed
Job Qualifications
- High school diploma or equivalent
- Excellent interpersonal communication skills
- Strong organizational and multitasking abilities
- Proficient with email and telephone etiquette
- Ability to work independently with minimal supervision
- Experience in customer service or a related field preferred
- Ability to maintain confidentiality
- Strong problem-solving skills
- Ability to respond effectively in emergency situations
Job Duties
- Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
- Identifies and clarifies the residents' needs and desires
- Answers questions and provides solutions
- Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
- Assists residents in scheduling access for authorized vendors to provide services within units
- Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential
- Able to understand and react quickly and effectively to any emergency
- Responsible for maintaining a safe and secure work environment for all residents, guests and staff
- Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager
- Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
- Accurately maintains daily shift notes into Building Link system
- Receives packages and deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits
- Responds to resident concerns and complaints in a professional and caring manner
- Follows up and tries to resolve all such concerns and complaints
- Elevates issues to Lead Concierge or AGM if necessary/appropriate
- Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
- Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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