Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Weekend Shifts
Benefits
sick leave
401k Retirement Plan
Job Description
Capitol Concierge Inc. is a recognized leader in providing exceptional concierge services within residential and commercial communities. Known for its commitment to excellence and high standards, Capitol Concierge Inc. aims to elevate the experience of residents, guests, and prospects through attentive, friendly, and professional customer service. This well-established company operates within the hospitality industry, specializing in concierge and front desk management services. They offer various employment opportunities, including part-time roles, allowing employees to contribute meaningfully while maintaining flexible schedules. Their dedication to quality services underscores every aspect of their operations, from standard procedures to maintaining clean and organized environments in... Show More
Job Requirements
- High school diploma or equivalent
- ability to provide outstanding customer service
- strong organizational skills
- ability to work weekends including Saturdays and Sundays from 3 pm to 11 pm
- ability to follow dress code requiring polished, pressed, clean cut appearance including black suit, white collared/button up shirt, conservative necktie and dress shoes
- ability to maintain cleanliness and orderliness of lobby and front desk area
- excellent communication skills
- proficiency in computer use
- ability to handle emergency situations calmly and efficiently
- ability to manage multiple tasks simultaneously
Job Qualifications
- High school graduate
- bachelor’s degree preferred
- 3+ years experience in hospitality or customer service or related field preferred
- ability to read, analyze and interpret all forms of information
- excellent written and verbal communication skills
- ability to accept and learn from constructive criticism
- must be well organized
- must be detail oriented
- must be team oriented but able to work independently on occasion
- must demonstrate tact and diplomacy
- ability to prioritize tasks
- ability to multi-task
- must be efficient
- must possess strong analytical and problem solving skills
- ability to follow oral and written instructions
- proficient computer knowledge
- knowledge of Microsoft Office Suite 2013 and above
- Building Link/Key Link knowledge is a plus
Job Duties
- Maintain an excellent customer service relationship by adhering to the Capitol Concierge Inc. standards
- adhere to the CCI Standard Operating Procedures
- ensure the lobby, entry ways, and front desk is clean and organized at all times
- perform general housekeeping tasks such as dusting, cleaning glass doors, and sweeping entryways
- maintain community refreshment areas including coffee, water, and continental breakfast
- answer the telephone, provide information, forward calls and take messages when necessary
- routinely inspect community amenity areas for trash, cleanliness, and lighting
- sign for deliveries and packages and track on the community Package Log
- distribute and assist residents with packages
- accept service requests from residents and log appropriately
- ensure that all apartment keys are accounted for and secure during shift per Access Management standards
- issue keys to residents or other associates when necessary
- monitor visitor parking areas and issue parking passes if applicable
- receive and distribute dry cleaning to residents if applicable
- track, monitor and inspect amenity areas when rented by residents
- handle noise complaints presented by residents after normal leasing office business hours
- contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention
- perform other tasks as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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