Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a leading company in the hospitality and service industry, proudly serving its members, guests, and employees since its inception in 1957. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs across the United States. Each club offers first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers, creating a premium and inclusive club experience for more than 17,000 employees, members, and guests. The company is deeply committed to building relationships, enriching lives, and maintaining exceptional standards of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality or related customer service
- Ability to stand and walk for extended periods
- Capable of climbing, squatting, kneeling, reaching, grasping, twisting, bending
- Effective communication skills with visual acuity
- Ability to work in varying temperatures and environments
- Friendly and professional demeanor
- Positive and team-oriented attitude
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of experience in the hospitality industry or similar customer-facing role
- Service-oriented mindset
- Friendly and personable with a positive attitude
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Strong communication skills across verbal, written, phone, text, and social media
- Proven ability to work well under pressure
- Strong organizational skills with attention to detail
- Proficient in Microsoft Office applications including Word, Outlook, and Excel
- Effective multitasker with time management and prioritization skills
Job Duties
- Provide a warm welcome and fond farewell to members and guests
- Greet every call with a warm and friendly tone, providing prompt assistance
- Deliver exceptional business and concierge services to members and guests
- Inform members and guests about club services, amenities, upcoming events, and room locations
- Assist with member communications, including social media efforts, newsletters, and event announcements
- Make outbound calls to new and at-risk members to ensure engagement and retention
- Manage reservations for club programs, dining, and services
- Conduct proactive phone calls to confirm member reservations
- Promote upcoming events and assist in event registration and follow-ups
- Maintain accurate member profiles and communicate allergies or dietary restrictions
- Maintain a clean and welcoming lobby and workstation
- Contribute to member experience initiatives including website calendar updates and message-on-hold management
- Document all interactions in the M360 system
- Prepare personalized welcome tents, birthday, and anniversary cards
- Assist others as needed and follow company policies and safety guidelines
- Attend daily briefings and engage in required activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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