Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Lowe's Companies, Inc. is a leading home improvement retailer in the United States, dedicated to providing customers with quality products and exceptional service. Founded in 1946, Lowe's has grown to become one of the largest hardware chains, offering an extensive range of products including appliances, tools, hardware, and building materials. The company serves a diverse customer base that ranges from DIY homeowners to professional contractors. Its commitment to customer satisfaction and community involvement has earned Lowe's a reputation for reliability and service excellence.
This role focuses on delivery and customer service within Lowe's in-store and delivery operations. The position invol... Show More
This role focuses on delivery and customer service within Lowe's in-store and delivery operations. The position invol... Show More
Job Requirements
- Class A CDL license or Class B CDL license with air brake endorsement
- valid medical certificate or ability to obtain one upon employment
- ability to pass MVR screen in accordance with company requirements
- ability to obtain sales related licensure or registration as may be required by law
- ability to read, write, and perform basic arithmetic
- must be 21 years of age
- ability to comply with DOT and CDL regulations
Job Qualifications
- Class A CDL license or Class B CDL license with air brake endorsement
- valid medical certificate or ability to obtain one upon employment
- ability to pass MVR screen
- ability to obtain sales related licensure or registration if required by law
- strong customer service skills
- knowledge of DOT and CDL regulations
- ability to operate delivery vehicles and equipment safely
- good communication skills
- basic math skills (addition and subtraction)
- previous experience driving semi-trucks or trailers preferred
- experience in-home delivery or retail customer service preferred
- experience operating a forklift or Moffett preferred
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
- demonstrates sincere appreciation to customers
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- contacts customers regarding delivery or coordinates with the truck driver to call the customer
- plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
- pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order
- inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading
- matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
- ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
- updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes
- unloads, installs, and tests appliances upon delivery
- verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates)
- completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
- in addition to the above responsibilities, this individual is held accountable for other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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