Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.75 - $13.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Career development opportunities
Retirement Plan
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with an impressive portfolio valued at over $15 billion in assets under management. The company boasts a global footprint with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With three decades of industry experience, Highgate has earned a reputation as an innovator and leader in the hospitality industry, offering comprehensive expertise through every phase of the property lifecycle—from initial planning and development to recapitalization and disposition. Known for its pioneering approach, Highgate develops and manages a diverse portfolio that includes bespoke lifestyle brands,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Ability to work varied schedule including evenings nights weekends and holidays
- Legal age to serve alcoholic beverages
- Successful completion of responsible serving course such as TIPS
- Ability to obtain Food Handlers card
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations calmly and professionally
- Understanding of hotel products and guest services
- Professional communication skills
- Positive attitude and service orientation
- Basic knowledge of food and beverage preparation and service standards
- Numerical operation skills
- Reading comprehension and writing skills
- Ability to deal with customers and staff with patience tact and diplomacy
- Willingness to learn and support team members
Job Qualifications
- Ability to perform job function with attention to detail speed and accuracy
- High school diploma or equivalent and or experience in a hotel or a related field preferred
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPS as required by property
- Must be able to obtain and provide food handlers card as required by city county state
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Ability to handle stressful situations in a calm professional manner
- Understanding of hotel products and guest services
- Ability to communicate professionally when answering phones and speaking with guests and team members
- Demonstrates a positive attitude and a desire to be of service to others
- Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and or short correspondence and memos
- Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
- Willingness to learn new tasks and information provide back up and support to other team members and respond to guests and co workers in a positive and optimistic manner
Job Duties
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
- Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
- Greet and seat guests at appropriate tables in a timely manner
- Ensure quality control of menus with regard to cleanliness and appearance
- Clear clean and reset tables or hotel spaces per client request or management instruction
- Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
- Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
- Communicate with all departments regarding in house VIPs
- Support all areas of the beverage and food service as necessary including washing dishes by hand and or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Carry out cashiering functions in closing checks and end of shift paperwork
- Perform opening and closing procedures and side work duties according to station rotation assignment
- Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
- Perform any other duties or attend meetings as requested by management
- Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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