Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn Indianapolis Northwest Park 100, operated by MCR, is a distinguished hotel known for its commitment to cleanliness, friendly service, and guest satisfaction. As part of MCR, the third-largest hotel owner-operator in the United States, the hotel benefits from a robust portfolio of 148 premium-branded hotels across 37 states and 106 cities. Founded in 2006, MCR Headquarters are located in New York City, Dallas, Chicago, and Richmond, Virginia, employing over 7,000 team members nationwide. The company’s excellence in hotel operations has been recognized by several awards, including the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer,... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays based on hotel demands
- Must arrive and clock in on time for every shift and clock out at scheduled times unless directed otherwise
- Must clock in and out for breaks at designated times
- Must provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Effective listening, conflict resolution, and communication skills
- Desire to serve and provide outstanding guest service
- Ability to follow established guidelines and procedures
- Capacity to work well under pressure and maintain professionalism
- 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names when possible to ensure a welcoming experience
- Work together as a team to contribute to guest satisfaction scores
- Handle challenging guest situations promptly and hospitably
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Use relevant technology effectively for the role
- Answer incoming calls with friendly, approved greetings
- Keep all workspaces clean and well-organized
- Contribute to cleaning guest rooms and public areas as needed
- Greet guests by name with a smile even while cleaning
- Complete operational checklists accurately and on time
- Submit accurate and timely shift handover reports
- Wear clean, approved uniforms and be well-groomed while smiling
- Communicate clearly, honestly, and professionally with team members
- Be willing to go beyond traditional roles to meet business needs
- Collaborate with team members to create a welcoming environment
- Clear and sanitize breakfast room tables after each guest
- Set up breakfast buffet according to hotel or brand specifications
- Clean kitchen according to daily checklists after breakfast period
- Follow all food safety measures according to local health codes
- Keep buffet area well-stocked and clean until end of breakfast period
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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