Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Benefits
Paid Time Off
employee discount
Flexible Schedule
Training and Development
Supportive team environment
opportunities for growth
Health Insurance
Job Description
Runway 19 is a vibrant and customer-focused café committed to creating an exceptional environment for both guests and team members. Known for its welcoming ambiance and high-quality offerings, Runway 19 prides itself on delivering a memorable coffee experience by combining great taste with outstanding service. The establishment fosters a culture of respect and growth, ensuring that each employee feels valued and empowered. As a part-time barista, you will join a passionate team dedicated to crafting delicious beverages and engaging positively with customers to enhance their visit. This role offers an excellent opportunity to start with 10-15 hours per week and... Show More
Job Requirements
- Consistently detail oriented
- Strong organization skills
- Ability to recognize personal shortcomings
- Excellent verbal and writing skills
- Ability to listen and understand intents and goals
- Ability to think creatively and with innovation
- Professional judgment and discretion that comes from experience in working with customer services, internal teams, and third-party consultants
- Positive attitude
- Highly organized and efficient multi-tasker
- Relentless problem-solving skills
- Will never claim the work of others as their own
- Ability to anticipate
- Understanding the difference between causation and correlation
- We are all broom pushers. Every member of our team is willing to work and support at all levels
Job Qualifications
- Be able to reach, bend, stop and frequently lift, push, and pull up to 50 pounds
- Be able to work in a standing position for long periods of time and in fluctuating temperatures due to the need to enter the freezer, be in the cooking area, and outdoors on the patio space
- Be 16 years of age
- Understand cooking times, temperatures, and processes
- Ability to work in any position in the restaurant for extended periods of time
- Ability to work well under pressure and at a fast-pace
- Ability to pass menu and recipe tests with reasonable amount of preparation time
- Have the ability to operate a cash register and POS system
- Flexibility in frequently changing tasks
- Willingness to follow instructions and ask questions seeking clarification if needed
- Willingness to continually expand knowledge regarding food and beverage preparation and trends
- Hands on experience with brewing and commercial cooking equipment
- Must obtain certifications as required by company policy or local regulatory board
Job Duties
- Interact with guests, take and make orders, and create a positive and memorable guest experience
- Prepare and serve food and beverages for guests in the order they were purchased
- Educate guests on menu items and coffee
- make recommendations based on their preferences, upsell profitable items, process payments
- Maintain cleanliness of person, work area, and café before, during, and after a shift
- Ensure guest satisfaction and company standards are followed
- Greet guests with an engaging, courteous, and high-energy manner
- Exhibit knowledge of ingredients and preparation of all menu items and answer guest questions
- Maintain appropriate stock levels of prepped product to keep up with the flow of business and anticipated sales
- Look ahead to monitor stock counts and communicate needs to the manager on duty
- Maintain a clean and sanitary environment by bussing, pre-bussing, sweeping floors, wiping prep areas, and completing side work and beautification
- Respond to guest feedback and work to resolve complaints
- Practice good time management skill with the guest experience in mind
- Build rapport with guests to create a positive atmosphere
- Confidently communicate efficiently and effectively with a diverse group of guests
- Provide stimulating conversation and use social perception to keep the environment conducive to sales growth
- Apply short- and long-term memory tactics to maintain a mental list of guest and team member needs
- Maintain equipment health by cleaning and troubleshooting
- Check equipment daily and report maintenance needs to the MOD
- Ensure that all food and beverage items are consistently prepared and served in adherence with company recipes, portions, and cooking expectations
- Create an environment where guests feel welcome and are given responsive, friendly, and courteous service
- Resolve guest dissatisfaction with professionalism and in accordance with company standards
- Receive products in the correct unit, count, and condition
- rectify non-compliance
- Control cash and related receipts and reports by adhering to cash handling procedures in accordance with company expectations
- Follow intended procedures for equipment use
- Practice active listening and keep attention to detail, especially when taking orders
- Update signage and displays to attract guests and sales
- Memorize menus and recipes
- Any other duties/tasks as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location

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