Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Paid holidays
Training and Development
Job Description
Lowe's Companies, Inc. is a leading home improvement retailer dedicated to providing customers with quality products and exceptional service. Founded in 1946, Lowe's has grown into one of the largest retail chains in the world, specializing in home improvement, appliances, tools, and building materials. The company serves both do-it-yourself customers and professional contractors, offering an extensive selection of merchandise, expert advice, and reliable services to help customers complete their projects efficiently and effectively. With a strong commitment to community involvement, sustainability, and innovation, Lowe's continues to enhance its customer experience through cutting-edge technology and a knowledgeable workforce.
The ro... Show More
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Job Requirements
- high school diploma or equivalent
- ability to obtain sales related licensure or registration as required by law
- effective communication skills
- ability to operate store equipment safely
- ability to handle physical tasks including lifting and moving merchandise
- attention to detail and organizational skills
- willingness to participate in safety and recycling programs
Job Qualifications
- ability to obtain sales related licensure or registration as required by law
- 1 year of experience processing and filing merchandise receiving paperwork
- 1 year of experience with store inventory receiving and administration
- 6 months of experience in warehouse data entry or bookkeeping
- 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- 6 months of retail experience accepting or processing returns
Job Duties
- provides smart customer service through daily execution of customer service policies and programs
- seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
- listens and responds knowledgeably to customer and employee questions
- demonstrates sincere appreciation to customers
- communicates stock, special order, feature benefits, application, and warranty information
- manages customer returns and replacement product selection
- works with production office to process labor, product, and vendor/manufacturer reimbursements
- maintains positive vendor relationships and manages difficult conversations
- completes centralized return to vendor program including packaging, shipment creation, and inventory transfers
- processes return to manufacturer program with paperwork and vendor contact
- handles damaged, discontinued, defective, special order, and buy-back merchandise returns
- returns refunded merchandise to sales floor
- generates and monitors inventory reports
- follows up on store inventory and return reports
- orders missing product parts necessary for assembly
- coordinates with drivers and receiving team for merchandise accessibility
- assists in unloading trucks and moving pallet jacks
- validates items carried in and out of store when appropriate
- manages hazardous materials in compliance with safety standards
- participates in recycling and safety training
- ensures store security and proper operation of equipment
- detects signs of theft and communicates to management
- maintains cleanliness, organization, and safety in the store
- adheres to safety requirements for job duties
- operates store equipment related to specific role
- performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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