Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $29.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development assistance
Employee Discounts
Life insurance
Job Description
Ivy Tech Community College is a well-established and accredited institution committed to providing quality education and fostering workforce development across various disciplines. Recognized as an equal opportunity and affirmative action employer, Ivy Tech actively promotes an inclusive environment that encourages diversity and professional growth. The college’s Automotive Educational Program is designed to deliver practical skills and knowledge aligned with industry standards, preparing students to excel in the rapidly evolving automotive sector.
The Automotive Service Writer role at Ivy Tech Community College is a vital position serving as the primary liaison among students, faculty, and customers within the automotive ... Show More
The Automotive Service Writer role at Ivy Tech Community College is a vital position serving as the primary liaison among students, faculty, and customers within the automotive ... Show More
Job Requirements
- A high school diploma or GED
- Minimum of 2 years of experience in the automotive industry
- Associate's degree in automotive technology preferred
- Prior experience in automotive maintenance, customer service, or as a technician
- Ability to work in office and automotive shop environments
- Capability to lift up to 25 pounds occasionally
- Willingness to stand for extended periods
- Commitment to safety protocols and professional shop standards
Job Qualifications
- ASE certification(s) in service consultant, automotive parts, or related areas
- Previous experience in an educational or training environment
- Demonstrated ability to mentor and support students
- Familiarity with dealership and independent shop operations
- Strong communication, organizational, and customer service skills
- Proficiency in automotive service software, repair order systems, and Microsoft Office Suite
- Knowledge of automotive systems, repair processes, and industry terminology
Job Duties
- Greet and assist customers, students, and faculty with professionalism and excellent customer service
- Schedule, write, review, and manage standard maintenance services for partner organization vehicles
- Communicate clearly between customers, students, and instructors regarding vehicle status, services needed, and timeline
- Maintain accurate service documentation, service histories, and customer records
- Coordinate workflow between faculty, staff, students, and automotive lab for efficient vehicle scheduling
- Provide students with training and guidance on service writing practices, customer interaction, and shop management
- Monitor and ensure compliance with safety protocols, shop policies, and program procedures
- Manage parts ordering, invoicing, and cost tracking with program faculty
- Assist in maintaining a clean, organized, and professional service office environment
- Support program events, advisory board activities, and community engagement initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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