
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Retirement Plan
Employee assistance program
Training and Development
Job Description
The Raleigh Convention and Performing Arts Center (RCPAC) is a prominent venue operator located in Raleigh, North Carolina, that encompasses four unique event spaces: the Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. These venues collectively represent a dynamic hub for a diverse array of events including touring shows, concerts, conventions, festivals, and expos. The organization’s commitment is to deliver outstanding event experiences and create memorable moments for all visitors, positioning RCPAC as a leader within the broader event hosting industry in the region.
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Job Requirements
- Willingness to work afternoons, nights, weekends, and holidays
- Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and/or up to 10 pounds constantly to move objects
- Ability to work in office environments as well as occasionally in outdoor, confined, warehouse, or vehicle settings
- Ability to manage multiple tasks and projects from various personnel
- Capacity to uphold safety standards related to fire and life-safety codes
- Commitment to exemplary customer service under pressure
- Adherence to City of Raleigh Equal Employment Opportunity policies
Job Qualifications
- High school diploma or G.E.D. equivalency
- 0 to 1 years' experience in customer service, client relations, and hospitality or related field, or any equivalent combination of training and/or experience
- Experience with event management software such as Event Draw and Ungerboeck preferred
- Strong skills in Microsoft Excel, PowerPoint, Outlook, and internet programs
- Effective communication and interpersonal skills including writing, proofreading, and public speaking
- Ability to work independently and manage multiple projects simultaneously
- Strong prioritization and problem-solving skills in high-stress environments
Job Duties
- Address complaints and resolve problems while remaining calm under pressure and maintaining exemplary customer service
- Coordinate with clientele as assigned and review production schedules and room layouts based upon event needs while keeping detailed notes
- Determine timing and event requirements based upon client requests, meet and enforce deadlines with limited supervision
- Provide onsite coordination to ensure smooth execution of events including real-time management and troubleshooting
- Ensure setup of in-house and third-party equipment complies with lease requirements, room layouts, and safety standards related to fire and life-safety codes
- Direct the work of contract personnel including ushers, security guards, caterers, and decorators
- Indirectly supervise all event support staff
- Serve as secondary contact for large-scale events and conferences when assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location

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