Parking Facilities Supervisor - DTW Airport
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Weekly Payroll
overtime pay
flexible schedule
Career advancement opportunities
supportive work environment
Paid holidays
Employee training programs
Job Description
J&D Parking Management is a leading provider of parking and transportation services, committed to delivering exceptional customer experiences while maintaining high operational standards. Operating primarily at Detroit Metropolitan Airport (DTW) in Michigan, J&D Parking Management stands out as a reputable company within the hospitality and transportation service industry, providing a variety of parking solutions tailored to meet the needs of both travelers and clients. With a dedication to quality service, innovative solutions, and employee development, J&D positions itself as a preferred employer offering a dynamic work environment and opportunities for professional growth. The company strongly emphasizes leadership, teamwork, and continuous... Show More
Job Requirements
- Associates or four-year college degree a plus
- minimum 2 years of operations management or supervisor experience in hospitality industry
- experience in guest or customer service
- working knowledge of parking and transportation software a plus
- valid in-state driver's license with clean driving record
- must be self-motivated
- ability to work weekends, holidays and night shifts
- ability to work outdoors in varying weather conditions
- strong interpersonal skills
- must have driver’s license and insurable driving record
- able to lift or move up to 25 pounds
- able to walk and travel across property
- proficient in Microsoft Office applications
- excellent communication skills
- must have above average time management
- expert problem-solving skills
- high level of integrity
- able to handle stressful situations professionally
Job Qualifications
- Associates or four-year college degree a plus
- minimum 2 years of operations management/supervisor experience in hospitality industry
- experience in guest and/or customer service especially in parking industry preferred
- working knowledge of parking and transportation systems software a plus
- valid in-state driver license with clean driving record
- strong leadership and decision-making skills
- excellent communication and interpersonal skills
- proficiency in Microsoft Office Suite
- ability to work weekends, holidays and nights as required
- strong problem-solving abilities
- highly organized with ability to multi-task
- high level of integrity
- capable of motivating and inspiring staff
Job Duties
- Provide training and mentoring to junior staff members
- give critical feedback to junior staff in a professional manner
- develop supervisors and team members to promote engagement
- assist with parking operations during peak times and holidays
- carry out disciplinary actions as authorized
- oversee team member audits and ensure policy compliance
- encourage team member development and participate in employee interviews
- lead teams through visioning and strategy development
- give clear and concise direction to experienced staff
- offer consistent and timely feedback to staff
- communicate clearly and positively with guests
- develop strategies to improve employee satisfaction via meetings
- ensure timely investigation of guest and employee concerns
- recognize and escalate bona-fide leads to management and HR
- hire, train, and develop parking staff including attendants, cashiers, maintenance, and supervisors
- create and maintain staffing schedules
- set work expectations and leadership standards
- coordinate parking and transportation activities with other departments
- implement programs to improve guest and employee satisfaction
- attend meetings with property management to align expectations
- assist in managing operating budgets including labor and non-labor costs
- support community involvement and property management initiatives related to parking operations
- plan and execute customer service initiatives and game plans
- submit various reports including incident, deposit, usage, and operating statements
- ensure accuracy in payroll submissions with a focus on labor cost control
- supervise internal and external audits
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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