Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Miami Blue Lagoon is a prominent hotel operating under the esteemed Hilton brand, known globally for delivering exceptional hospitality services at premium locations. This hotel is situated in Miami, a vibrant city famed for its beaches, nightlife, and cultural diversity, making it a popular destination for both business and leisure travelers. As part of the larger hospitality group managed by MCR, the third-largest hotel owner-operator in the United States, Hilton Miami Blue Lagoon upholds the highest standards in guest services, cleanliness, and operational quality. MCR owns and operates a vast portfolio of over 148 premium-branded hotels, demonstrating its leadership... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager
- Never work while clocked out
- Must clock in/out for breaks at the designated time on your schedule
- Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel
Job Duties
- Oversee daily operations to ensure compliance with company standards and client expectations
- Act as primary point of contact for property management, clients, and customers, resolving issues promptly and professionally
- Prepare and review daily, weekly, monthly, and annual financial and operational reports
- Monitor, review, and analyze market rate structures to remain competitive and profitable
- Ensure compliance with parking, security, and cash control procedures
- participate in audits as needed
- Drive revenue growth, expense management, and customer satisfaction through operational excellence
- Recruit, train, lead, and develop a team of employees, including Assistant Managers and Team Leaders, fostering a high-performance culture
- Identify high-potential employees to support organizational growth and succession planning
- Oversee payroll processing, timekeeping accuracy, and collaborate with HR to ensure wage/hour compliance
- Handle employee relations issues with fairness and alignment to company policy
- Monitor facility maintenance and cleanliness, recommending improvements to enhance customer experience
- Investigate, monitor, and resolve damage claims
- implement safety programs to reduce risks and prevent recurrence
- Work with General Manager to prepare budgets, financial forecasts, status reports, and personnel reviews
- Ensure accurate daily cash deposits, monitor audits, and safeguard against inefficiencies or theft
- Build and maintain strong client relationships to support business retention and growth
- Implement and manage OSHA compliance and other required safety standards
- Deliver on all client contractual requirements in partnership with leadership
- Lead special projects, programs, and initiatives as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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