Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.80
Work Schedule
Rotating Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Life insurance
Job Description
Norfolk Airport Authority is a political subdivision of the Commonwealth of Virginia, responsible for operating Norfolk International Airport, a major aviation gateway serving Coastal Virginia and northeastern North Carolina, including the Outer Banks. Norfolk International Airport facilitates travel by offering nonstop service via nine commercial airlines to over 40 cities across the United States. The airport has experienced record traffic for three consecutive years, with nearly 4.9 million passengers in 2024. The Authority operates under a mission to connect the local community with the world through safe, reliable, and efficient airport operations.
Norfolk Airport Authority emphasizes a collaborative workforce ... Show More
Norfolk Airport Authority emphasizes a collaborative workforce ... Show More
Job Requirements
- High school graduate or equivalent
- Six months’ experience with automated Parking Access and Revenue Control Systems or a high aptitude for technology
- Possess a valid driver’s license and must meet NAA driving record requirements
- Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities
- Ability to make change with money
- Ability to add, subtract, multiply and divide
- Ability to read, write, and comprehend English
- Ability to deal with problems and work well under pressure
- Must be proactive with strong personal drive
- Must be willing to work a flexible schedule as needed
- Must maintain attention to detail and possess excellent organizational skills
- Ability to clock in/out on time on a regular basis
Job Qualifications
- High school graduate or equivalent
- Six months’ experience with automated Parking Access and Revenue Control Systems or a high aptitude for technology
- Excellent customer service skills
- Ability to multitask and prioritize tasks
- Effective communication skills
- Strong organizational skills
- Ability to work independently with minimal supervision
- Ability to operate various computer systems and equipment
Job Duties
- Ensures that all parking transactions are processed timely, accurately and in accordance with all Authority and departmental policies and procedures
- Utilizes all the computer systems within the Parking Operations Center to remotely monitor activity throughout the parking facilities and maintains extensive verbal communications to ensure the expedient flow of traffic and promptly reports any issues to the Shift Supervisor
- Provides excellent customer service either by intercom, telephone or in person and remediates any issues that arise
- Assists patrons with utilizing automated parking revenue equipment throughout the parking facilities
- Provides patrons with accurate information regarding parking rates, availability, airport information, directions etc.
- Responds to and/or resolves patron complaints independently or under the direction of the Shift Supervisor
- Assists patrons with locating their vehicle
- Maintains a positive attitude and ensures that conduct and manner in dealing with the public and all NAA guests and personnel is always prompt, courteous, tactful, and businesslike
- Responsible for promptly contacting a Shift Supervisor for ticket transactions that require approval prior to processing
- Responsible for promptly notifying the Shift Supervisor of equipment failures or malfunctions
- Responsible for promptly notifying Shift Supervisor of any incident or condition that could adversely impact our ability to maintain efficient traffic flow in and out of the parking facilities and/or serve parking patrons expeditiously
- Responds to garages and parking facilities as needed and assigned
- Fills in for and performs all the duties of Parking Attendant I as needed and assigned
- Always maintains a professional appearance (neat and in uniform)
- Adheres to all Authority and departmental policies, procedures, and guidelines
- Ensures that the Parking Operations Center, parking booths, surrounding areas and departmental vehicles are kept clean and always organized
- Ensures that 2-way radios and all other Authority equipment and/or furniture are operational at all times and promptly reports any issues to Shift Supervisor
- Performs all other duties as assigned and directed
- Administer and adhere to all Authority policies and guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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