Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Benefits
Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
flexible spending accounts
short-term disability
long-term disability
Professional Development
Tuition Reimbursement
spot award recognition
Paid Time Off
Holidays
Referral bonuses
Job Description
JASINT is a company committed to providing top mission and Warfighter support at all levels, fostering a strong and talented team environment. Known for its together we can attitude, JASINT values the dedication and sacrifice involved in serving the nation's greatest efforts and supports its employees both personally and professionally. The company emphasizes work-life balance and offers a comprehensive benefits package, including retirement plans, health, dental, and vision insurance, flexible spending accounts, short-term and long-term disability coverage, professional development opportunities, tuition reimbursement, spot award recognition, paid time off, holidays, and even an additional day off for birthdays. JASINT also offers... Show More
Job Requirements
- Minimum of 2 years of customer service experience
- Ability to walk up to one mile surveying areas
- Ability to work in a temperature-controlled office environment
- Willingness to work outdoors in extreme weather conditions when needed
- Valid and current state-issued driver’s license preferred
- Knowledge or experience with the WHS Parking Program preferred
- Appian Certification preferred
Job Qualifications
- Customer service experience
- Knowledge of parking policies and procedures
- Ability to process parking permits accurately
- Experience with database management or similar systems
- Strong communication and interpersonal skills
- Ability to prepare and edit correspondence and reports
- Analytical skills to support data analysis and reporting
- Valid state-issued driver’s license preferred
- Experience with WHS Parking Program is a plus
- Appian Certification is preferred
Job Duties
- Provide service to component parking representatives, Parking Management Office, outside callers and visitors via e-mail, phone or in person
- Greet customers and answer a variety of questions via emails and phone calls and ensure customers understand the parking policies and procedures
- Process a variety of parking permit types, clear personnel for parking via the WHS shared mailbox ensuring proper documentation of applications and customer contact
- Review and facilitate the Parking Database System to ensure individuals with parking permits are not receiving metro subsidies
- Coordinate information with the Pentagon Force Protection Agency for parking enforcement, such as violations and adjudication
- Manage all communication with parking supervisor and identify all visitors and tenants violating rules and provide warnings
- Provide support to ensure holistic technical and analytical mission assurance and strategic planning for the WHS/ESD Community is achieved
- Support special projects including survey, generate, analyze data to prepare reports and documents for all 3 locations
- Prepare and edit correspondence, communications, presentations and other documents
- Monitor and respond to and distribute incoming communications
- Drive around the parking lots of the Pentagon Reservation to provide accurate real-time space counts and parking lot utilization
- Ensure timely and accurate responses to assigned actions
- Manage workflow including tracking actions, controlling the flow of actions, managing expectations and suspenses, and verifying procedures
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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